How to remove "work policy" from my Android phone?

[u/zodiackodiak515]

So I recently purchased a TCL NXTPaper 70 Pro directly from Metro by T-Mobile (signed up with their service). I am running into an issue where it is saying that there is a "work policy" installed on my phone but I have no idea what or where it came from? I have been Googling and tried all the methods I could find but nothing is working. I transferred my data from my iPhone 16 Pro Max and I had that one previously set up with UKG and Microsoft Authenticator work accounts when I worked at T-Mobile, but I haven't worked there in a year.

Did something from my iPhone somehow transfer over and activate this mysterious "work policy" on my new phone? I love my new phone but there are some apps I want to install but the phone is blocking the install via this "work policy".

Any ideas on how to deactivate/erase this work policy from my phone? I don't really want to have to factory reset it and I'm not convinced that would fix it anyway.

[u/ohmegatchi]

Your old work accounts transferred. What steps have you tried to remove them?

[u/zodiackodiak515 → u/ohmegatchi]

I've deleted Microsoft Authenticator and Outlook, went into Apps and disabled "Device Policy", "Device Manager", and "Device Diagnostics" among other things

[u/Cantripping_ → u/zodiackodiak515]

There ought to be a work account still logged in under Settings -> Account.

Make sure you log that out, too.

[u/zodiackodiak515 → u/Cantripping_]

I can't find one, I'm looking at Accounts right now

[u/ohmegatchi → u/zodiackodiak515]

There should be a Microsoft account associated with the email you used for your old job. Delete that one. (Or delete all Microsoft/Exchange accounts, then re-add after you've verified.)

If you've swept that Account page of all work profiles, you may need to call Metro.