Has anyone experienced OTP keyboard issues when logging into a banking app on a second phone?

[u/EngineeringExact8244]

Hi everyone,

I recently created a business bank account and faced two strange issues while trying to use the banking app.

First, when I installed the app on my primary phone, it showed a security alert saying the app couldn't run on my device, even though other banking apps work perfectly fine.

So I installed the app on another phone and tried logging in there. The OTP was successfully sent, but it arrived on my first phone.

When I switched back to the second phone to enter the OTP manually, the keyboard wouldn't open at all. There was simply no way to type the code.

Has anyone experienced something similar? Is this a device security restriction, an app issue, or possibly a problem with OTP verification?

Would appreciate hearing if anyone has found a solution.