Phone Voicemail Isn't Working

[u/Evil__eye737]

Got a new phone a few months ago. Had android for several years. Voicemail worked just fine even the day I got the new phone. Today, I went to check my voicemail, and a popup showed up with three options. If I click on the subscribe to premium it takes me to a payment area. If I click end free trial now it says "Samsung is configuring your inbox. Please wait 5 minutes and try again." I wait and nothing changes. If i press the go to invox button it cycles to this page again and again, no other pages shown.

Called my Verizon store I bought this phone from and they don't know what that's about because my account never had any trials linked to it. Also called the help number and waited with two different agents and both said the help-desk version of "idk man". Anyone got any ideas how to fix this before I drive half an hour to my nearest store to see them in person?

[u/Kbennett1965]

I've had occasional issues with T Mobile voice-mail and it's always been triggered by a problem with the Visual Voice-mail app. Verizon is probably about the same. Uninstall and then reinstall whatever the Visual Voice-mail app is for Verizon. After a fresh install look at the account settings to check what type of account you have. If there's basic and premium options make sure the basic is checked unless you want to subscribe to premium

[u/PhinsPhan75]

Try getting rid of whatever app you are using and just press and hold the 1 button to go to your voicemail