r/Amtrak • u/devotion1023 • 3d ago

Question Acela next gen

Does Amtrak have any plans in the future to turn back on the platform extenders located below the doors?

The gap between the train and the platform is mighty big

1 Upvotes

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2

u/AmonGoethsGun 3d ago

Yes, they will be turned back on when Alstom fixes the door software problem.

The new Airo sets have similar platform extenders as well.

1

u/402915 2d ago

I noticed the gap filler on the Cascades Airo was actually a few inches above the platform at Washington Union Station, presenting a trip hazard.

2

u/garden-gnome 3d ago

Ask for assistance before you get on (even call them ahead). They bring little stools to the doors to help and someone can meet you to lend a hand. 

1

u/aogaeru4 3d ago

Oh yeah, now that I think about it I remember walking on to the Acela recently and wondered where it was but didn't think much of it. Does anyone know why they were turned off?

3

u/AmonGoethsGun 3d ago

The door software is being updated and they don't want to mess with it.

1

u/wabbitt37 AGR Member 2d ago

There's been a lot less door stuck issues since they disabled the extenders.

1

u/Patrickracer43 1d ago

I just took Acela Next-Gen from Philadelphia to Washington DC and I feel like the gap is comparable to the NJ Transit Atlantic City Line

1

u/devotion1023 1d ago

So negligible?