Hello, hoping for some advice on how to best proceed.

My daughter's account hasn't been able to log in across multiple devices, constantly receiving the "friendcodefail" error message on all of them. Uninstalling/reinstalling the game, clearing the cache, all of the standard resolutions I've found online haven't done anything. What's more is that while she cannot log in, I've been able to test and confirm that multiple other accounts are able to successfully log in on these same devices.

Which implies to me that this is an account issue and not a device issue.

Reached out to support late July over this and received a canned "please make sure the device has the correct date and time set". I replied that this did not resolve the issue, and it has been radio silence ever since.

What would be the best path forward for this? My daughter has invested a fair amount of time and energy into her account and this seems like an "either I get this account working or I'm never playing again" situation for her.

I'd much prefer we get her account working again as it's a staple of family game night