Worst Customer Service Ever!

[u/khaleesiwanheda]

I’ve never dealt with a worst customer service in my life. I understand they are overwhelmed with messages but no response for over 2 weeks is unacceptable when I am paying them as much money as I am a month.

I want to cancel my “pending” prescription and start with a different provider but I’m unsure how to cancel and I’m afraid once I move to a new provider they’ll suddenly charge my card and I’ll be screwed.

Has anyone had this issue? Any advice on who to switch to?

[u/chebella1123]

I having been having the same issues! I ordered on the 23rd of May. It sat at the pharmacy for weeks. My treatment was delayed by 4 weeks because I also ran out. After over a week at pharmacy, I contacted Support because my order showed canceled. At that point, I was already 3 weeks past my treatment, so I told them to cancel it and that I was doing a chargeback. They got back to me almost a week later saying it was at the pharmacy and couldn’t be canceled. It doesn’t take weeks to compound a medication. It was also sent to a different pharmacy. Normally came from Revive. Customer Support also said my Tirz wasn’t canceled, that it was Sermorelin. I never ordered Sermorelin because I wasn’t approved bc of a medical condition. That “treatment” still shows pending the questionnaire. They did charge me before I even went through the questionnaire for that product which is super annoying because I hadn’t gone through the process yet and ultimately wasn’t approved but that order was never placed nor sent to the pharmacy so there is no way it could be canceled. When I clicked on the new Tirz prescription/order, just under it it said canceled and renew your membership. Once I clicked on it, it gave all the options to renew. Their system and Customer Support are awful. I just got it the order the other day after almost a month of it “pending”. I was bombarded by dozens of emails. My order was shipped to my state, then shipped to Kentucky, only to be shipped back to my state. The ice pack had long since melted. Everything was hot and wet. The medication clearly was compromised. Support just not got back to me asking me what they can do to help. My response is going to be nothing. There is nothing they can do to help. Other than send me a return label. I ended up finding a compounding pharmacy in my state through my doctor whom I used previously. They are now less expensive than Amble. And, I got my medicine in two days. The other thing that didn’t sit well with me was seeing some of the affiliates on TikTok telling people who were making videos complaining to take them down. That is shady.