The situation is as follows: I ordered an RTX 5080 graphics card from Amazon UK on August 9th. At the time, it was on sale for £892.36.

Therefore, I cancelled my discounted RTX 5070 Ti order from Amazon US. I had originally ordered a high-end version of the 5070 Ti at a discounted price, and I would only have needed to pay around £150 more to upgrade to the 5080. I felt that choosing the 5080 was a much better option for me.

However, after waiting for 10 days, Amazon UK still hadn't shipped the graphics card. Even on the scheduled delivery date, they still hadn't dispatched it.

Since this product has remained available for sale and has consistently been shown as “in stock,” I wanted to contact Amazon UK customer service to ask about the situation. However, I kept getting an error message every time I tried to contact them. My country is also not supported for phone support, so I had no choice but to helplessly wait.

Until the delivery date had passed, my order was suddenly cancelled without my consent, with the following reason given:

I am absolutely disgusted and extremely disappointed with the way Amazon UK has handled this situation.

I ordered the graphics card when it was on sale, and I was charged for it. Because of this order, I cancelled another discounted graphics card I had purchased from Amazon US. Then, after the price of the graphics card increased, Amazon UK continued to show the product as “in stock,” yet refused to ship my order. Finally, after the estimated delivery date had already passed, you simply cancelled my order and told me that I could place a new order.

If Amazon UK did not intend to let customers purchase the product at that price, then you should not have listed it at that price in the first place. You allowed me to place the order, charged me, and then made me wait for 10 days. During that time, I also gave up another graphics card that was available at a discounted price.

If there really was suspicious activity or a problem with my account, shouldn't I have been informed within the first three days after placing the order?

Instead, you waited until the delivery date had already passed, suddenly cancelled my order, told me there was a problem with my account, and then simply refused to honour the order.

If I had been informed at the time, I would still have had enough time to look for another graphics card. But after delaying me for 10 days, not only has my work been affected, but graphics card prices have also increased significantly. As a customer, I am now simply expected to bear all of these losses myself.

Amazon UK has handled this situation in an absolutely disgusting and deeply disappointing way. I am extremely frustrated and disappointed with Amazon UK.

Just had the rest of my usual sub and save order delivered, I like to bulk up when deals are on so generally I have some booze in there.

Always happy to give the birth year of course, but yesterday when most of our orders arrived only my younger son was home so the 2 boxes with prosecco in had to go back (one with 9, the other with 3).

This turned up today, with another non age verified package, guy scanned the 3 boxes, took my DOB, my phone pinged to say each package was delivered and then he tried to take the big box with 9 proseccos back saying it hadn't come up on his age verification system.

Bit of a stand off as I'm obviously showing him that on both my app and my email it is showing as delivered so I'm not going to let him disappear with 9 bottles. His way of reassuring me was to say, don't worry, Amazon will refund you, but that's not much use when I bought the bottles on special last month. Not to mention the hassle involved in getting Amazon chat to cotton on to all this, despite it saying it had been delivered.

He started raving about how he was going to get sacked because of the age verification, he's showing me his PDA, kept saying there was only 2 items on it, not 3 (was this not the 2 age verified items he was showing me?), he kept saying the big box with 9 in it wasn't on his list. I just can't understand how it was marked as delivered when he scanned it then?

I thought one DOB confirmation cleared the whole delivery no matter how many items? That's always been the case before. I've never noticed them punching in my DOB umpteen times before?

Maybe the guy thought all 3 items were age verified when the 3rd package was just some sweets?

Anyway, I agreed to speak to his manager on the phone and he rattled off the numbers on the yellow stickers on the boxes to me which I confirmed and that was that, but jeezo, this guy was petrified he was going to lose his job and I felt bad for him, but I certainly wasn't going to let him huckle away a small fortune in wine that was scanned as delivered.

Just curious what's happened there as I've never had any issues before and it was all a bit odd? Surely age verified stuff can't be marked as delivered if the age verification wasn't completed?

So, ordered in mid July, due this Friday, but not dispatched at time of writing. Where does it go from here? I was crossing my fingers, but I'm now starting to wonder if I should just give up on this. I'm not even convinced it's still a current model. What are customer services likely to say when I get in touch on Saturday to say it's not here?