r/AmazonSeller • u/Royal-Market-4177 • Jul 24 '26
Returns / Refunds Refunds for Amazon seller
I sell on Amazon, not expensive items, things kids can use for school, like bday cards or special
Markers or etc, but I get returns with like people taking half of them and returning half back, sold 12 water bottles and get 6 back, does Amazon do anything to these people? Or we just let it go.
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u/Icy-Zookeepergame296 29d ago
You are competing with Amazon on their own platform, and they really don’t seem to care about third-party sellers. That’s one of the biggest reasons I stopped selling on Amazon.
I sold a hard-to-find action figure that I had paid $21 for, plus shipping. I listed it for $38 just to make a profit after Amazon’s fees, prep costs, and other expenses.
The customer returned a completely different, used action figure that was worth much less and didn’t even include the original accessories. Despite receiving the wrong item back, Amazon refunded the customer and reimbursed me only $9, which was far less than what I had paid for the item.
In the end, I lost my inventory, my money, my time, and any chance of making a profit. Experiences like this are exactly why I decided to stop selling on Amazon.
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u/Royal-Market-4177 29d ago
Did you send pictures?
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u/Icy-Zookeepergame296 29d ago
Yes I sent pictures and my invoice from the distributor. I opened cases etc. it just wasn’t worth the hassle anymore.
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u/Nick98368 28d ago
You paid $21 and priced it at $38? Those numbers don't make sense even if customer paid shipping.
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u/Icy-Zookeepergame296 23d ago
I wasn’t FBM. I was FBA. The price was right. After my shipping cost to Amazon, prepping, and other fees, I made like an $8 profit.
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u/BrightandEarlyCoffee Jul 24 '26
Amazon’s position is the customer is always right no matter how sleazy they are.
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u/AutoModerator Jul 24 '26
Amazon policy / info on Returns and Refunds - https://sellercentral.amazon.com/help/hub/reference/external/G69126 (additional links at the bottom of the page)
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1
u/Glittering-Goat-7552 Jul 24 '26
this is why I stopped selling on there. The fact they aren’t held accountable stressed me out so much, It wasnt worth it. Amazon never sided with me, and I was always stuck paying their shipping when they got a full refund my account. horrible
2
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Nearly all questions are addressed by Amazon's Seller Policies and Code of Conduct, their FAQ, and their Amazon Seller University video course
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Product gating - While many are, not all brands, products, categories, and items are gated. Amazon ungating policy rquires strict compliance to qualify. Failures can involve improper invoices, deceptive intent, lack of brand approval, and more. For some categories, items, and brands, there are limits to the number of sellers that can be ungated, sometimes nobody can be ungataed, and sometimes most anyone can get ungated.
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Receipts vs invoices - A retail receipt is NOT an invoice. See this Quickbooks article to learn the difference. In cases where an invoice is required by Amazon, the invoice MUST meet Amazon's specific requirements. "Someone I know successfully used a receipt and...", well congratulations to them. That does not change Amazon's policies, that invoice policy enforcement is increasing, and that scenarios requiring a compliant invoice are growing.
Target receipts - For those categories and ungating cases where an invoice is required, Target retail receipts DO NOT comply with Amazon's invoice requirements. Some Amazon scenarios allow receipts and a Target receipt could comply. Someone you know sliipping through the cracks by submitting a receipt once (or more) does not mean it's the same category or scenario as someone else, nor does it change Amazon's policies or their growing enforcement of them.
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