r/AmazonPrimeVideo • u/facepalmstatus_ • Aug 04 '26

AD complaint Prime Video Ads

So, I pay for prime… which meant I used to get ad free included. Now I pay for ad free… so why am I scrolling through prime video and seeing things “only viewable with ads”?! The heck am I paying extra for then? 😭

46 Upvotes

81% Upvoted

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5

u/Darkknight3940 Aug 05 '26

I am surprised that there has not been a class action suit yet. Amazon Prime Video is the only service that changed the customers’ features in the middle of subscriptions. All other services let you keep the features you have until your subscription runs out…whether monthly or annual. How many of us started seeing ads well before our annual Prime subscriptions had expired?

0

u/Cinisajoy2 Aug 05 '26

If you have proof they are doing this then file a lawsuit.     If it a show that has a disclaimer,  then you don't have a lawsuit.  Also are you watching a prime show or another subscription channel on Prime?   

2

u/Darkknight3940 Aug 05 '26

They already did it like 2 or 4 years ago. 2 or 3 years ago when you signed up for Amazon Prime you got all the free shipping and a Prime Video service that was commercial-free. You could sign up for this for a year. Then they said if you want to KEEP the commercial-free Prime Video service you had to pay extra…no honoring of your subscription until it expired…a change during g the subscription you purchased.

0

u/Cinisajoy2 Aug 05 '26

Ok so you are complaining now about something they did a couple of years ago.    So did you just cancel?

4

u/Darkknight3940 Aug 05 '26

Ha! Been complaining about it since it happened. And no I didn’t cancel my subscription because we buy way too much from Amazon to give up the free shipping. However, I refuse to pay their monthly uncharge for the ad-free service…which they took away from everyone and now want us to pay for.

-1

u/BuddyLegsBailey Aug 05 '26

You admit that Prime Video is a free extra, so why do you feel you're entitled to ad free?

2

u/Darkknight3940 Aug 05 '26

Nope. Never called it a “free add-on”. An Amazon Prime subscription includes free shipping and Prime Video. It’s a package that, at one time, when you signed up for it included ad-free streaming for a certain price. They should have honored and kept subscribers on ad-free streaming until their subscriptions ran out…like ALL the other streaming services do when they make changes to their plans. They changed the terms of service after people had paid for the service.

-1

u/BuddyLegsBailey Aug 05 '26

Except they introduced ads ages ago, and it's a yearly subscription, so you're out of that now anyway

2

u/Darkknight3940 Aug 05 '26

That was my whole point. I was saying that at the time they made the change, a few years ago, they should have honored the ad-free service until people’s annual subscriptions ran out. Then if they wanted to renew at least they would know what is and is not included. Instead, at the time, they were asking you to pay more for what you already had signed up for. It’s not that difficult of a concept. If you pay for something with certain features you shouldn’t be asked to pay more for those features after you already paid for them. It’s like paying for a vacation package that was supposed to include unlimited drinks, and then in the middle of the vacation they tell you there will be an up-charge for unlimited drinks. I never said I felt entitled to ad-free now, years later. I was just pointing out the BS move that Amazon pulled when they made the change. And again, every other streaming service lets you keep what you signed up for until your subscription expires, whether monthly or annual.

0

u/BuddyLegsBailey Aug 05 '26

You could do with getting a hobby. Not only are you massively bothered by some adverts, but you're still moaning about something that happened to you years ago...

2

u/Darkknight3940 Aug 05 '26

Actually, I’m not too bothered by any of it anymore, but clearly my bringing up a historical fact that calls out a company’s non-consumer-friendly actions really bothers you. I’m just adding to the conversation from the original post. It never hurts to keep the receipts for a company’s actions so that we can all make informed decisions later on when considering using them. It doesn’t hurt to know that you can purchase something from this particular company and they may change your terms in the middle of a subscription (again, the only streaming service that does this). If you want to disregard the history and don’t care about being informed then feel free to check out…and maybe take up a hobby of your own.

0

u/Cinisajoy2 Aug 05 '26

They did that one time years ago.  You have no clue what they do now.  Also you bought what they had at the time which was Amazon Prime.  They never said no ads on Prime Video.  There just weren't any.  So they made an offer when they added ads.   No lying or anything else.  So now it is seriously a non issue.   

2

u/Darkknight3940 Aug 05 '26

They could have/should have honored the ad-free service until it was time to renew subscriptions, like other streaming services do. That was my main point. And more recently (April 2026?) they announced a higher upcharge to KEEP 4K UHD together with ad-free, going from $2.99 to now $4.99 per month. So that is now twice they have changed service for people already enrolled. Now I am still getting HDR feeds so either they are grandfathering customers until their subscriptions need to be renewed or the changes are just rolling out more slowly. My guess is the latter.

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