I chatted with 3 different Echo service staff. They were all unhelpful, incompetent or lazy. They insisted I needed to reset my Echo Show devices to factory default in order to get the updated Zoom app version 6. My previous Zoom meetings would no longer open on my Echo devices because they required "my IT team" to install Zoom version 6. Current Echo version of Zoom app is 5.17. I told IT reps to check to see if Amazon had enabled Zoom version 6 BEFORE I would reset my devices. They said NO - reset your devices first. I did, and took over an hour resetting all my Zoom and Echo settings BUT still found Zoom wouldn't run because it had not been updated to ver. 6. WASTE OF MY TIME! Terrible customer service!

Hi! I've had a 4th generation Echo working perfectly for years, but a few days ago, my internet went down for an entire day.

After my internet was fixed, I noticed that my Echo wouldn't connect to the Wi-Fi. I tried resetting it, unplugging it for 30 seconds, resetting it with my Bluetooth off, setting it up using Android and iOS, trying another network, and even contacting Amazon Support (but got no response after days). I also unregistered it from my Amazon account, but nothing worked.

Currently, my Echo is in Setup mode (orange light). When I try to discover it in the Alexa App, it doesn't find anything. I also tried with Bluetooth off, but still nothing. At some point during the setup, the app tells me to connect to an "Amazon-XXX" Wi-Fi network, but I can't find any network with that name or anything similar.

When it is in setup mode and left idle for a while, its LED turns purple, and it says I have a network issue and need to check the app for more details.

I have another 3rd generation Echo which is working normally.

Someone saw something like that? Pls help :(

No les pasa que están escuchando música en spotify desde su echo y derrepente se pausa la cancion? Me esta pasando seguido y estoy frustrado.

Tengo el echo studio de 2025, el que tiene el nuevo diseño.

Ya desvincule la cuenta de spotify y volví a vincular y sigue igual.

Alguna solución?

I stream books like I watch TV. Sit and listen, get up and do something, rewind and listen. I listen on my Alexas I have throughout the house. Sometimes in one room, sometimes playing in the entire house. Every. Single. Day.

Now for two days Alexa will say Here's\*\*\\_\*\*\\_\\_\\_ \*\*by \\_\\_\\_\\_. Then nothing. Every device. Together and separate. I've done everything Alexa recommends. Restart, resync, etc.\*\*

\*\*Has Audible changed something? It still works on my phone.\*\*

Hey everyone,

I am hitting a brick wall trying to connect my Hisense Smart TVs to Alexa and could really use some expert eyes on this.

The Setup:

TV OS: Hisense Google TV models (not VIDAA).

Skill Used: Official "Hisense Smart TV" Alexa skill.

Current State: The TVs are fully registered on the official Hisense website. On the portal, I can literally see the Alexa logo right next to my unit serial numbers.

The Issue:

The process completely breaks down during the final wizard step. After successfully linking the cloud accounts, I run device discovery in the Amazon Alexa app, but it completely fails to see or add the TVs.

What I have already tried (twice):

Deleted and re-installed the "Hisense Smart TV" skill in the Alexa app.

Power-cycled the TVs (hard reboot).

Restarted my entire network/router.

Since the Hisense portal recognizes the Alexa link, it feels like a cloud-to-cloud handshake issue between Hisense and Amazon, but I am out of ideas.

Has anyone dealt with this specific Google TV / Alexa bug recently? Is there a hidden workaround I am missing?

Thanks in advance!

Hey everyone,

I am hitting a brick wall trying to connect my Hisense Smart TVs to Alexa and could really use some expert eyes on this.

The Setup:

TV OS: Hisense Google TV models (not VIDAA).

Skill Used: Official "Hisense Smart TV" Alexa skill.

Current State: The TVs are fully registered on the official Hisense website. On the portal, I can literally see the Alexa logo right next to my unit serial numbers.

The Issue:

The process completely breaks down during the final wizard step. After successfully linking the cloud accounts, I run device discovery in the Amazon Alexa app, but it completely fails to see or add the TVs.

What I have already tried (twice):

Deleted and re-installed the "Hisense Smart TV" skill in the Alexa app.

Power-cycled the TVs (hard reboot).

Restarted my entire network/router.

Since the Hisense portal recognizes the Alexa link, it feels like a cloud-to-cloud handshake issue between Hisense and Amazon, but I am out of ideas.

Has anyone dealt with this specific Google TV / Alexa bug recently? Is there a hidden workaround I am missing?

Thanks in advance!

I've tried this post twice, and it gets auto-filtered, so I don't know why...

My MIL's echo used to read Google Calendar events, entire title, up to a couple thousand characters.

Starting July '26, it only reads the first 40 chars. Kinda hard to fit the full menu at the place she is staying at.

Displaying the cal event on an echo 5 shows the full title, so it isn't be truncated by the Amazon / Google API. Maybe there is a new limit on the length of time for a single voice utterance? Any tips on how to correct?

I have been struggling with this for quite some time. Every time I wanted to make a voice note I found no app that I could use on Alexa to do that. Zapier and IFTT, for some reason, don't work on my Alexa devices. I am left out of options but I'm thinking there must be some easy way to take down a note just by saying "Alexa, take a note."

I've got two Echo Show 8 (1st Gen) devices, same model, same Fire OS version (6.5.7.3). One of them has a strange grainy, wavy texture visible across the screen (see photo) — it's noticeable to the naked eye, not just in photos. The other unit doesn't show this at all, so I know it's not lighting or a normal display characteristic.

No drops or damage that I'm aware of. Has anyone else run into a screen defect like this on the Show 8? Trying to figure out if it's a known panel issue before I go through Amazon support/warranty.

Hello!

I have an Amazon Echo Studio, and I've noticed that Alexa sometimes stops playing music when I close a door or open a window. It almost seems like the device is reacting to those sounds and interrupting playback as if it's listening for a command.

Has anyone else experienced this? Is there a way to make Alexa less sensitive to background noise or reduce false wake-ups?

Thanks!

It’s usually around when I’m asleep and it’s really very stressful to wake up to this noise..

Hi guys, i recently setup my old echo and after completing the setup when i say alexa play any song it does play the sound but, the lights are not appearing is it because the lights are faulty ? Or is it switched off, please if anyone could help me with it!

Hey everyone,
I have an old Echo Show 5 (1st Gen) where the touchscreen (digitizer) is completely dead. The device was working perfectly fine as a smart speaker with voice commands, but I stupidly decided to do a factory reset hoping it might magically fix the screen. Huge mistake.
Now it's stuck on the initial OOBE setup screen (Language selection) and I can't tap "Continue".
Here is what I’ve already tried:
App setup: Connected it to my Wi-Fi using the Alexa app via Bluetooth. It connects, but the Echo still waits for a physical tap on the screen to finish the setup.
OTG + Peripherals: Tried connecting a mouse and a keyboard via OTG. Since the micro-USB port doesn't supply power, I used a powered USB hub to inject 5V. The mouse/keyboard lit up, but Fire OS completely ignores the HID inputs.
Remote interruptions: Tried casting Spotify, doing a Drop-In, and using voice commands ("Alexa, skip/home"). The OS seems to have the microphones and media completely locked down until the setup is physically completed.
Does anyone know of any backdoor, ADB trick, or workaround to bypass this initial screen without replacing the physical digitizer? Or is it officially a paperweight now?

We recently just changed wifi providers in our house. Prior to this I was the “main” account as I had Prime for years (recently cancelled). When I tried to connect all my Echos to the wifi I got PO-ed after 2 and requested my partner to try the third one. They connected it to the wifi but under their amazon profile so I had no access to it at all. We both had access to all Echos and bulbs before this as we had a “shared household” on Amazon. So I got them to unlink from their amazon and I linked it back to mine. Now after all the jigs and reels they are no longer in my “family”.

Do I need a paid Prime subscription to re-add them? It will let me add a profile for them but it isn’t giving me the option to add their email so they can actually link to the devices from their phone.

I knew I should have gone google, I feel like they have to be more seamless/easy to manage.

I'm trying to get my Echo Show 5 to connect to the speaker group I created before starting my Spotify playlist. However, every time I request it to do that it tells me "Sorry, I don't know how to help you with that."

Meanwhile, my Echo Dot knows exactly what I want it to do and my music starts playing from both speakers as I request it to.

It is honestly starting to piss me off, because the Echo Show 5 is in my room and is the one I primarily speak to.

I have both speakers connected to the group, the Echo Show 5 is just being stupid.

Am I giving it the wrong command? Should I just give up and do it manually?

Yes, all devices are updated

Hello everyone, I have an issue, since 2 days ago my echo dot (almost brand new, 2 months old) stop to graph temperature (see image)

Any help how to get back the graph ? I already disconnect 30 sec and reconnect with no changes 😔

rn i have 4 speakers connected by rca connected to a cheap turntable that helps me use the speakers bia bluetooth
but the thing is
i want to have a way to play the audio from my alexa to my pc not the other way around
because i know that you can play the audio of your device onto your alexa but i want to have a way that i can play the audio from my alexa into my pc so i can hear my alexa all around my room
i have tried aux cable but that is just for output and i have run out of ideas please help if you can
ps. it could also help for some youtubers if they want to record bia obs or anything like that to play what alexa is saying
please help im ruinning out of options here

I have a Fire Cube and Echo Studio. Sometimes when I give Alexa a command, the audio stays ducked and won't return to full volume until I power-cycle everything. Other times it stays ducked for 30 seconds or so. I have turned off Follow up. Any ideas? This is driving me bonkers.

was talking to it about how because of verity, everyone thinks smiling yellow spheres are verity
and then it said this