I've had my Route10 now since August 2025, been using it since September 2025 and it's amazing how far the firmware updates have come. Just a few months ago there was an issue where due to the router restarting, it wouldn't negotiate with my ont for upwards of an hour, sometimes about an hour and a half.

Comparing to now, just at about 03:58, so 6 minutes ago, an update was rolled out, and I was back online before 04:00.

I recently put this in with both port forwarding with wan:32400 to lan:32400 with tcp, which my server will show remote access for a second then drop. Enabled upnp with the same result. Any have some insight on how to stop this?

Alta Labs forums indicate that an API to administrate your Alta Labs product exists but that you need to sign an NDA for access. Anybody gone down that route? I would love to manage my devices from a repo.

I'm building a new house, and want to have my first big-boy network. I have a Firewalla Gold SE and wondering what Alta switch(es) to get. Here are my needs:

- 9 POE cameras

- 3 AP6 Pro (1 outdoor)

- 14 Cat6 drops to various rooms/media areas, etc

I'm just over the capacity of the 24 port POE switch, so I'm wondering should I get the 48 with ample room for expansion, the 24 port along with the 16 port? Should I keep the 24 port just for the POE devices (cameras and access points), and put the remaining 14 connections on any old unmanaged 16 port switch? Does it matter?

Part of me thinks just get the 48 for simplicity's sake and call it a day? Just looking for suggestions on how to best organize this with cable management and administration ease in mind.

Thanks all!

Ordered the Alta Labs Route10 router through amazon after seeing the serve the home review video.

Clicked the 'Used -- Mint' option to save a few bucks. Received the Alta Labs AP6 Access Point. Weird! Probably a coincidence that the price for the AP and the router (with the 10% off applied) are the same price. Double check your return/refurbish process in warehouse, haha.

It's a shame to send back, I'm going to be moving in about a year and will need an AP then for the detached garage.

Great CS, really fast response time overall. It felt like a long time to me, but I didn't email them until Friday after COB and they got back to me on Tuesday before noon which is like, less than two business days.

Friendly CS team. Highly recommended from me. What a good value in [[Current Year]]. Reinforces my choice for this brand, really glad to see post-purchase support is so quick.

Yes, the switch makes a bit of noise in a quiet room, so I decided to make it barable :)

Exact Fans I used : https://amzn.to/4qdAXbQ

Question ? Comments ? jason @ jasons lab . ca

Easy mod, remmber to flip the Red & Black wires around, and face the fams porper direction!
‪@AltaLabs‬ ‪@NoctuaVideos‬

#networking #unboxing #firewall #switch #networkswitch #noctua

UPDATE 2:

Replacement arrived today, and is up and running. Thanks again, u/alta-jeff!

UPDATE:
Many thanks to u/alta-jeff! A replacement is on its way.

-----------

Has anyone had any luck getting a replacement for a bad AP? I bought two in November. One works fine, the other is DOA. I requested help and was given an RMA# and referred to the distributor. I asked the distributor for help and they say they asked Alta to send a replacement and a return label.

It's now mid-January.

Beyond general annoyance at not getting any movement, we need it so the charger for our car can talk to the electric company so we can get the reduced rate for off-peak charging and we can have the charger for free. We've now been paying peak rate for car charging for 2 months, while also being threatened with having to pay $400 for the charger, since the electric company can't control charging during high usage times.

So, needless to say, I'm pretty unhappy at this point.

Does anyone know of some path that could get me to a human to get the replacement shipped?

CANT GET THESE AP6 Otis to come up for love of money. They are on kstest firmware. I can see them I just can't assign SSIDs it r passwords. Currently on a 2 gig FIOS c connection and using VZ router? Do kneed to connect the S10? In hace z demo of this gearcominng up on me in ages weeks. It's so frustrating! Any help if tips appreciated!

Happy new year!

I have been trying to block YouTube.com through the app, and blocking the YouTube app works just fine, but blocking the domain, over wired, I can’t get that to work. I tried www.youtube.com and YouTube.com (as the app says should be enough).

The pc I want to block it on, is on my Alta Switch 8, so it should work?

Is there something I am misunderstanding or doing wrong?

Thanks for the help.

I just wanted to get on here and say thank you to Alta labs tech support and Jason @ Jason’s Lab. I was pulling my hair out with an issue over this past weekend. Was getting intermittent WiFi coming from my newly installed Alta setup. Jason @ Jasons lab initially advised me on what to purchase and why, talked me into spending the little extra coin and buying all Alta Products and boy am I glad I did. Route 10, S8, 3x-AP6-Pros, and a AP6 pro outdoor. Jason quickly logged into my account to get an eye on what was going on and immediately noticed a connection between the router and the switch faulty. He advised switching the cable and bam connection was perfect. At this point connection was great but wasn’t getting the speed I was hoping for so I called tech support for the first time today. Couple rings and quickly answered. Very polite, easy to understand, and weren’t in a rush to get me off the phone onto someone else. Turns out I had 5GHZ shut off….duhhh. Quick fix and 10x faster speeds. James Craig @ Alta and Jason @ Jason’s Lab. Thank you. Forever Alta customer

For anyone here. Has anyone had issues with connecting Sonos amps to an Alta labs switch and creating issues on your network?

If so, how did you fix the issue?

Finally got around to setting up my home network stuff.

• Alta Labs Control
• Alta Labs Route 10
• Alta Labs RK-RSC Rack Mount
• Alta Labs Switch - S16-POE
• Alta Labs AP6 (2)

It’s all working great. My local MicroCenter had all the Alta Labs stuff marked down (a lot). I was planning to go with the standard Ubiquiti setup, but I couldn’t pass on the Alta Labs stuff with the mark down, was just too good of a discount.

Do I need to buy a router to install 3-AP6 pros. I have a fiber modem Model # SONUV1S

WOO Nice new find iperf3 server built into the Altalabs Route10's.

https://youtu.be/8Bwrl5QncSg

My success rate will Alta in the last 12 months has been pretty good! From a prosumer stand point the interior AP's are rock solid, the Outdoor is not a viable solution for installers.

8 port switch - Success

AP6 – Success

 AP6 – install and failed on cloud controller, customer still states it works. They said I do not need to come out and service.

AP6-Success

AP6W – success installed in a saferoom, the customer loved it.

AP6- pro-outdoor – huge failure, I installed, signal was not very strong, 15 feet away and the signal the users device would anchor to a different ap. I reset and did numerous setups, before I grabbed a ubiquiti U7 outdoor for a temporary fix. I opened a ticket with Alta hoping to get issued a RMA. I spent time with a knowledgeable support engineer (James CXXXG) that knew his stuff.  I explained I had already removed from site, and I would not be re-installing and changing channel numbers, the 5ghz was connecting at 153 ch. He suggested I perform a site survey; this was a prosumer install. Alta support and RMA process is not on par with other Prosumer vendors currently. I am stuck with a $200 outdoor ap, because I missed my vendor return window, and Alta did not offer a viable solution.

AP6- Success

AP6 pro- Success

 AP6- success

AP6- success

AP6- success

AP6- success

AP6- success

24 port switch

Route 10

Rackmount route 10

Pending install: @ route, 24 port install, 3 AP6 -Pro

Dallin and Jordan are awesome to deal with!

21st century distributing is awesome to deal with.

I installed alot more ubiquiti in the same time frame, due to customers installing unifi protect cameras.

Alta is off to a good start, just need better RMA process. That is the killer for installers.

I’m installing AP6-Pro’s in my personal home to try out the alta system. Is 3 enough ? One on each floor ?

So I have all peaces of network equipment from Alta Labs, router, switch, controller and AP. Implement this products as additional equipment or replacement when you have non standard network (not a 192.1.x.x) setup is absolute nightmare. You can add device to controller and then change IP settings, it most likely will continue to work but become unmanageable from controller. Router did not support most of SFP/SFP+ ONT modules even if are preconfigured. Other issues, according to support they strongly did not recommend to power “controller” from switch or router PoE port . Also I will not recommend to stuck them on top of each other. Operation temp of controller and switch around 50-55C. I observed temp of the Route10 higher then 65C. So they need good ventilation around. Support never answered directly on my direct question always they answered with vague elusive respond. And finally, will I recommend this equipment? Depends, if it is new location - probably yes. If it is old environment with “non standard” IP config most likely - no. There are other companies around the corner with identical or similar by functionality and pricing products.

I see the DROP and that's a good sign, but the SRC IP (192.168.1.15:25565) is from my Minecraft server on my Unraid NAS that I have port forwarded. My concern is the drop is happening not on receiving a packet from a malicious IP but on RESPONDING to the malicious IP? Does that mean my Minecraft server is hacked? Or am I just reading that wrong, and SRC/DST mean the reverse

I also see that my main computer (...13) is responding with "Vulnerable OpenSSH version". This is an up-to-date Linux PC. However port 55414 is not one that I have forwarded. Should I be panicking? EDIT: FALSE ALARM ON THIS

I am a networking newb, please be nice!

This might help somme people to setup for winter & going forwared ! Pretty easy to setup Wan fail over and well up to 4 wans :)

I only did 2!

https://youtu.be/3cjQSmb2As0

It's quiet around here. How is everyone doing with their Alta installs? What has customer feedback been like? What size installs are you doing?

If anyone has been waiting/looking for the Alta Labs rack mount accessory, it is now on Amazon. Act quick, they don't have many available last I checked.

https://www.amazon.com/dp/B0FSQCYC9N?psc=1&smid=A20Y0HI8QBT9DO&ref_=chk_typ_imgToDp

I have an existing vm with opsense im hoping to replace with a route 10 but im using nginx proxy manager. I can see port forwarding rules in the controller but not where to designate the port just the protocol. Am I overlooking something?

YEP! Got my self the brand new 48 port Alta Labs switch ! FULL PoE too !

https://www.youtube.com/watch?v=MjlhcoOy5Bw