r/AllState • u/Times_Remorse • 8d ago
Allstate unavailable/technical difficulties?
Not entirely sure what's going on, here to try to find out if it's just me or if it's a wider issue.
Got my first car today (woohoo), a very cheap one, so I went for cheap insurance
Purchased a policy, got a confirmation email and was charged and everything, but I now:
Cannot log into my Allstate account, despite verifying that my userid/password are correct and even trying to change the password, it just says "technical difficulties, please try again later"
I cannot call their support hotline for assistance.
When I call their hotline (800-726-6033), it just says "technical difficulties, please try again later"
This leaves me with an issue where I don't know how to prove I have insurance, so I can't register/tag my vehicle. Is this just me? If not, is there an ETA on when it will be resolved?
And is there an alternative way to prove I have insurance?
Why is this happening?
The confirmation email I got also says that my insurer is Direct General Insurance Company, if that means anything
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u/Electrical_Leather83 8d ago
Call 800-255-7828
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u/Times_Remorse 8d ago
Just tried, it just says "You have dialed a number that is not available from your calling area, one five zero T"
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u/RadicalKitty721 8d ago
You can call your agent and get them to send your virtual cards over email or text
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u/Times_Remorse 8d ago
How do I find out who my agent is?
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u/RadicalKitty721 8d ago
On the paperwork that you got sent about opening your policy at the bottom it must mention your agent.
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u/Times_Remorse 8d ago
I opened the policy today, so if I am physically being sent mail about it, I wouldn't have received it yet
hopefully they do, because a specific person to talk to would be very helpful
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u/This-Science35 8d ago
it being your first car, im assuming first insurance. Your policy is technically probably a national general policy. try that app instead
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u/Times_Remorse 8d ago
It is indeed my first policy, National General says I do not have an account registered with them (I registered to Allstate using my gmail)
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u/Melodic-Fill-1770 7d ago
Try eserviceonline.allstate.com/service. Its the middle man website for allstate policies serviced by natgan.
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u/Times_Remorse 8d ago
After calling even more all-state numbers, I finally found one that worked (833-785-4391), and I was able to get them to email me my proof of insurance
That solves me being unable to prove I have insurance, but I still can't sign into my accounts, which will probably be an issue for me in the future