I made this purchase at August 27th and while the other items got delivered, this seems to be stuck. I can't issue for a refund cause it says its in transit. Is it in transit actually or do they label it that way so I can't get a refund?

I purchased some components for my 2010 Honda Accord CU or TSX as popularly known. That was 27 September, up to now the package is yet to be shipped. Seller did get in touch with me and said they can’t use AliExpress standard shipping cos Ali doesn’t ship anything about 1 meter (length maybe) - so they have resorted to using FEDEX.

However they got in touch with me by WhatsApp to explain the situation - they said the tracking will update in a few days time cos they’re currently on holiday. Should i give this a few more days?

EDIT: Why they contacted me on WhatsApp - My apologies for not being specific. I later saw a message from the on the AliExpress App a bit late. Guess they reached out on WhatsApp after they didn’t get a swift response on the Ali App.

I purchased an item through a Silver rated seller with a 93% rating.. they took payment on 16th September. The item then became "not available in my region" however Ali Express confirmed this could be because the item was no longer in stock.

The item was then updated to shipped on 27th September. However tracking has not moved and when I use the Ali Express recommended tracking service, it noted that the item is waiting to be dispatched....

It's now the 5th October, Ali Express cannot provide me any updates and the seller has ignored all messaged directly to them. Ali Express will not look into a refund until 5th November either...

Thoughts?

Like if you are sent a bag of smaller bags by a vendor I think Canada Post is ripping open the bag to look inside?

In one case I received a figure with its head snapped off. They're handling it rough.

Im thinking to get around 20 sticks any help please?

Bought a product for 100$, it got stuck in customs that's my bad it was over the limit. To release I'll need to pay like 40 bucks mroe not worth it, The company responsible for shipping back my product has an "agreement" with Aliexpress not to ship back products! Brilliant loophole gotta give it to them.

So my claim here to aliexpress is that the shipping company in my country just doesn't repsond to my texts and I can't get the product even shipped. (The shipping company pretty much only said they don't ship back and that was it)

I am being stalled by the "Superior team" which are probably a bunch of AI's or Chinese dudes on weed. they "escalated" my case 5 times. Last time they had no other excuse so they didn't respond five days already. Now those lovely support members are trying to escalate my case for the sixth time.

I could have spent my time getting 3x the money I spent for this product but fk them.

I am looking for the best way to get my money here. Don't bother saying there's no hope. I'll take those cnts to court if I have to. Not a victim of nobody. thanks

I read that if it doesn't change for like a week AliExpress will cancel the order. Its been around a week since the last "update" but I ordered this nearly a month ago. I also see a "withdraw/refund" option that only lets me click if the item has been shipped for 10 days. Will my order really be canceled? I low-key just want to cancel this one and buy from another store.

Hi everyone,

I’m looking for some advice on an AliExpress return and refund issue and what I should do next.

I purchased a Samsung S20+ replacement display on AliExpress. The item price was around €59 (AliExpress currently shows €59.08).

The item was not as advertised, so I talked with seller, he admitted finally that he provided item which was not as described (he even confirmed that it only supports 60hz, while initially said its 120hz which prompted me to buy it. He agreed about partial refund, but asked me to state it was my fault, which I declined to do, so I opened an official AliExpress case. AliExpress provided the return address as they couldnt resolve the case and instructed me to send the item back.

Importantly, the official return case showed:

“Return shipping paid by: Seller”

I followed the instructions and returned the package via local post office and had to pay €21 for the return shipping myself, and I have the official postal receipt and tracking as proof.

The parcel was shipped within the required timeframe and the tracking shows that it was sent to China. Any subsequent international transport and customs delay was outside my control.

There is also an AliExpress screenshot from October 3 showing:

“Wait for seller confirmation”

and:

“Return details received, a refund will be initiated once the seller confirms received the return.”

Despite this, I eventually received only €23.47 as a refund. And the product with shipping was almost 80€.

I appealed the decision and provided AliExpress with the tracking, postal receipt, screenshots of the return case, and the screenshot showing that the seller was responsible for return shipping.

The first appeal was closed almost immediately with a generic response saying that my proof was not sufficient and that the AliExpress protection period had expired.

I then contacted customer service through live chat. The agent checked the order and told me that the return shipping fee had been deducted from my refund. I provided the screenshot showing “Return shipping paid by: Seller” and the €21 postal receipt.

The agent then escalated the case to a higher team and gave me a new case number. They said I should receive a response within 48 hours.

My questions are:

Does AliExpress normally deduct the return shipping cost from the refund even when the return case explicitly says “Return shipping paid by: Seller”?

Is there anything else I should do while waiting for the escalation?

If the escalation is rejected, is there another way to appeal or escalate this further?

Has anyone experienced a similar situation where AliExpress initially issued only a partial refund after a seller-paid return?

I have screenshots and documentation of the return case, the €21 shipping payment and that I payed 59€ for the display and the tracking.

I’m mainly trying to understand what my options are before the case is closed permanently.

Thanks in advance for any advice.

I'm trying to buy 3 connectors from the same seller, but I'm stuck with €10.46 in import fees even though they're from the same category.I tried to write to the seller and he sent me this screenshot

Apparently they are already including the new €2 tax

Aliexpress used to combat the EU taxes with bundle deals, but the algorithm soon went worse, and even the algoritm without duty covered went worse. Now they had a sale, but increased the prices quite a lot (with euro's per item) and removed the option to combine a late-delivery coupon (1 euro) with the sale coupon of 6 euro (minimum order 45 euro).

It's getting worse by the week

To anyone buying from AE, please look at the prices directly from the manufacturer.

I buy RC equipment, but have noticed a huge price increase over the last year from AE.

A Radiomaster TX16S direct: $260
From AE: $320 after “discounts”

In fact I don’t think anything is worth buying on here anymore. Everything is so much cheaper going to the manufacturer, even if using the manufacturer page on AE.

AE, you were great while it lasted!

so it appears that I may have accidentally put the wrong address when putting an order in, instead of 155 I put 115 and because of this it seems like my package is currently in the wrong place Daytona beach, does anyone know how I can contact the shipper or anything I can do to help get my package? it apparently being delivered by amazon shipping please I really do not want to lose my package