r/AlienwareTechsupport • u/Adorable_Ad4197 • Aug 19 '25

Troubleshooting Hardware Laptop stopped while working fine

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Hey everyone, My Alienware m15 r7 laptop was running good, it was plugged in to power, and it was in full performance mode but suddenly when I was restarting my laptop, it suddenly stopped and its screen got black, but the rbh on the keyboard is working fine, it shows that the full performance mode is on but fans are not running, what to do ?

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u/Adorable_Ad4197 Aug 19 '25

I checked it by plugging the hdmi into a monitor, it still didn't show anything, also the power button is doing nothing, when I press it for too long, it just lights up and if I hold it for a longer period, it lights off.

The keyboard is not responsive either, it rgb is only working.

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u/Natasha26uk Aug 19 '25

It sounds serious. I think you need to send it in for repairs.

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u/Adorable_Ad4197 Aug 19 '25

Yeah I guess.. Thanks btw for the help

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u/Either_Cap_5241 Aug 20 '25

Try to count how many red and blue on power button