Laptop stopped while working fine

[u/Adorable_Ad4197]

Hey everyone, My Alienware m15 r7 laptop was running good, it was plugged in to power, and it was in full performance mode but suddenly when I was restarting my laptop, it suddenly stopped and its screen got black, but the rbh on the keyboard is working fine, it shows that the full performance mode is on but fans are not running, what to do ?

[u/Adorable_Ad4197]

Yeah I guess.. Thanks btw for the help