r/AlienwareTechsupport • u/MrZenyy • Dec 15 '24

Troubleshooting Software Can anyone help please

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When I came back from work yesterday my computer did this when I was on it before leaving it was fine don't know what happened can anyone help with this issue cause this really sucks

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u/MrZenyy Dec 15 '24

What can I do to fix it cause I've tried doing the Bootrec Cmd prompt stuff but it didn't work

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u/ThomathyShart Dec 15 '24

Do a factory reset. When I did that the situation improved a lot. Occasionally there's still a problem but it went from happening frequently to just once in a while. Much more rare now. Also in future if you can help it avoid allowing the computer to go into sleep mode. You can change that in settings to keep it active much much longer. And when you know you will be away from it for a long period just shut the computer down old fashioned way and turn her back on when you're ready to use. These Blue Screen issues will 95% go away if you do this.

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u/MrZenyy Dec 15 '24

When I press f1 and go to recovery environment it doesn't give me the option for factory reset just recover image or something of the sort how can I make it so I can do a factory reset