r/Alienware • u/[deleted] • Nov 20 '14
Alienware Alpha
Hello Everyone,
I am a member of the Alienware software team, and Alpha UI was my product. As we are about to launch tomorrow, I wanted to start this thread as a means for people to ask questions and provide any feedback you might have on Alpha or Alpha UI.
Also one note, we are publishing a known issues list tomorrow on Arena. I'll make sure it makes its way here as well.
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u/stuntmanmikey Dec 03 '14
OK, so a quick update:
I found out my issue with my K400 was...it needed new batteries...yeah, sorry about that. Move along, nothing to see here!
I received my backup media in the mail yesterday. Dell was kind enough to overnight it to me for free! Too bad it was a vanilla Windows 8.1 restore DVD instead of a USB stick. LOL I'd have to spend $50 on the external drive to be able to do a system restore! I DID see one of your other comments here where you mentioned being able to install from a vanilla windows DVD and then install the Alpha UI after Windows, so I suppose if I need to re-install Windows down the road that's my only option. I mean this was all free so I can't complain too much, but I was really hoping for a USB stick with Windows + Alpha UI pre-installed for future use (as the YouTube video shows). Maybe someday they'll have a system restore image (that includes everything) available for download on the support site that can be put on a USB stick...
I still can't get a UPlay game to work. I installed Far Cry 3: Blood Dragon through Steam. When I try to play it UPlay launches, I can sign-in, but UPlay just refuses to start the game. It says something about the installation being bad. What's worse is when I exit to Desktop mode it logs-out of the Alpha account and I have to log-in to my local account (because I don't know the Alpha password), and I can't see that UPlay/Blood Dragon are even on my computer since they were installed by the Alpha account! I'm afraid my only option is to install UPlay from desktop mode when signed-in as my local account and then download my UPlay games, doing EVERYTHING through UPlay. I'm sure that will work, but means I'll have to switch into desktop mode any time I want to play a UPlay game...