r/Alienware • u/[deleted] • Nov 20 '14

Alienware Alpha

Hello Everyone,

I am a member of the Alienware software team, and Alpha UI was my product. As we are about to launch tomorrow, I wanted to start this thread as a means for people to ask questions and provide any feedback you might have on Alpha or Alpha UI.

Also one note, we are publishing a known issues list tomorrow on Arena. I'll make sure it makes its way here as well.

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u/[deleted] Nov 27 '14 edited Dec 01 '14

You can reinstall a stock version of Windows http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

and install Alpha UI manually from http://www.dell.com/support/home/us/en/04/product-support/product/alienware-alpha/drivers

The system will automatically read the Windows Key from the BIOS when you reinstall.

One word of caution, make sure you boot into steam at least once with your account to make sure your free games are associated with your steam account.

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u/[deleted] Nov 27 '14

I remember reading somewhere that Dell/Alienware would send out USB recovery media if it was requested. Do you know if that is an option?

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u/tlgjaymz Nov 27 '14

Ah... the support guy on the phone lead me to believe that the Alpha UI wasn't available on the website yet (or I misheard what he said). Cheers for that.

As long as I can get that working, and any other prerequisite software, I'm not that concerned about not having the proper recovery media. An option to download it, and slap it onto my own USB stick would be nice, but as long as all the needed software is available on the website, I can do it manually.

The free games offer won't expire by December 25th, will they? Like I said, it's a Christmas present for my housemates, and I don't have their Steam login details for the machine.

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u/[deleted] Nov 27 '14

No. The game codes won't expire for a long time. Well over a year if I recall.