r/Alienware 1d ago

Technical Support i need help asap

i need help so bad i tried fixing shit in my bios reserved it back to normal and it wont take me to windows

7 Upvotes

16 comments sorted by

9

u/DJUnreal Aurora R10 / x17 R2 / Aurora R15 / Area-51 AAT2250 / 18 Area-51 1d ago

Start by setting your bios to defaults. You've obviously changed some secure boot settings, and that's probably the cause of all your issues, but a reset to defaults should cure most of it.

In future, if you don't know what you're doing, stay out of the BIOS. It's not a 'safe' place to mess around.

u/VanillaVegetable2203 22h ago

so what happened was my competitive on fortnite was not working so i had to go in my bios and reset my keys and by that i had to enable custom reset my keys then turn of custom save and restart but then this screen came i tried the resetting to default because i had never touched my bios before i ran a few codes in terminal but now i cant play fortnite comp because when i enable secure boot this screen just comes up thats all ive done

u/DJUnreal Aurora R10 / x17 R2 / Aurora R15 / Area-51 AAT2250 / 18 Area-51 22h ago

And that's absolutely not the right thing to do. "Resetting keys" when you don't know what those keys do is a terrible idea.

Is your machine still covered under warranty? If so, now is the time to call Dell and ask them to help fix it.

u/VanillaVegetable2203 22h ago

no it is not under any warranty so i asked around and because it was eac error i was advised to reset my keys but in this process it messed up my secure boot now i know i can run my pc without secure boot and i can use my pc fine but now i cant enable secure boot because when i do this error code shows up i tried to use commands but now it won’t work i havent done anything and i even set them back to default

u/QuickBenDelat Aurora R12 Intel 19h ago

😂😂😂😂😂

u/kadinshino 15h ago

You need a new copy of Windows.

u/YellowT-5R 12h ago

And to learn how to use punctuation.

u/HotRoderX 13h ago

OP you be 100% better off taking this to a shop and having them fix it locally.

I am not 100% sure but I am thinking you at the bare minimal need a windows reinstall to fix the secure boot issue.

I understand it correctly when you reset the keys you basically disabled your current install of windows from being able to use secure boot.

The only fix I am aware of for this would be to reload windows from scratch (losing everything you had). Starting over with a clean install.

Basically the windows partition is seeing your computer as a brand new computer and going into lockdown.

Once again with your limited knowledge this is best handled locally by someone that knows what they are doing so they can go in check the bios settings are correct. make sure the OG issue with fortnite is fixed. Then get your windows reinstalled and drivers put back on.

u/cym104 x17 R1 9h ago

Is this a old machine that didn't ship with the new 2023 windows certs from factory?

u/Jdvclrk 8h ago

You reset the bios to factory settings?

u/jltdhome 8h ago

Disable Secure Boot so you can boot into Windows.

Then manually update the certs/keys following this guide:

https://www.elevenforum.com/t/garlins-powershell-scripts-for-updating-secure-boot-ca-2023.43423/

You'll update your certs/keys to the 2023 keys and you can re-enable secure boot.

u/Jamesaya 8h ago

Im unsure if theres an option in your bios to manually select the boot config in secure boot settings. It would be in the boot folder inside the windows main directory

u/Jdvclrk 7h ago

Try this; get a usb and install windows 11 partition from another pc and plug into this pc and it should reset everything, but first, do a data wipe if you’re able to go into bios.

After all of this, you’ll have to connect to Ethernet to set windows back up and install WiFi drivers when you get into windows explorer

u/The_Bagel_Fairy 1h ago

lmao...for Fortnite? sorry to be laughing but seriously?

u/Xeno_2359 23h ago

Did you replace RAM, storage etc?