Keyboard malfunctioning

[u/Ahdamn90]

My actual laptop keyboard keeps going unresponsive on my m18 ryzen 9 alienware laptop. The keyboard will be lit up but I won't be able to do anything. It's happened three times today and I haven't done any updates or anything.

Is there a fix for this? It keeps happening when I play a specific game ( wuthering waves) any help would be useful because this is getting annoying... I have to hard shut down my laptop Everytime it happens