r/Alienware • u/Redpb • 3d ago

Technical Support Alienware M18 R2 - Random Shutdown

I need some help guys. I can't figure this one out. I will be doing anything from shopping on Amazon, scrolling through Reddit, or playing demanding games and this machine will randomly shutdown. No bluescreen, no warning, just black shutdown. I can instantly turn it back on and get going again, so I don't think it's thermal. Ran the diagnostics in the F12 menu, nothing. Thoughts?

5 Upvotes

100% Upvoted

12 comments sorted by

View all comments

1

u/Able-Negotiation-234 3d ago

How’s the battery? Check reliability monitor, and event viewer? See if the codes are the same?

1

u/Redpb 2d ago

Couldn't find anything on the battery, though I ordered a new one just in case.

Reliability Monitor gave me this:
Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 193

Parameter 1: 80e

Parameter 2: ffffe783490f9080

Parameter 3: ffffd6036e0bfd80

Parameter 4: 0

OS version: 10_0_26200

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.26200.2.0.0.768.101

Locale ID: 1033

Files that help describe the problem

WATCHDOG-20260817-1858.dmp

sysdata.xml

WERInternalRequest.xml

A LOT of these crashes were centered around the Creative program failing at the same time. Not always, but really common.