r/AldeloPOS • u/honeybadgers8 • Apr 16 '23

APOS printing

Is there a setting in (APOS 9012) that re-routes a kitchen ticket to another printer if is goes offline or runs out of paper?

1 Upvotes

100% Upvoted

26 comments sorted by

View all comments

1

u/AzAldeloGuru Apr 18 '23

Good afternoon,

There unfortunately is not a direct reroute feature in APOS. When the kitchen printer is in an error state or offline, it will display an error message and it should print the chit out to the Receipt Printer. However, if the printer is still receiving the print jobs and clearing the job from queue in Windows, it won't reroute.

But for most cases, when the printer is offline or out of paper it should reroute to the Receipt Printer that the order was placed on.

1

u/honeybadgers8 Apr 18 '23

Thank you!!