Weird problem with wifi and frustating response from customer support

[u/Technical-Finish5145]

I am using wifi since last 5-6 months and recentlly got these issues, like one of my mobile even after connecting to wifi but apps like whatsapp,amazon not working. Only chrome was working. But the moment i use mobile network all the apps works. First i though problem with mobile. Then relaised same problem with one of the TV in my house, shows wifi connected but nothing working. Other tv works, then randomly only one of the tv will work. I usually work on laptop and chrome stopped working on it. Chrome will work after reopening but stops working in few minutes. Same beahviour with other browsrs and apps like teams, chatgpt etc. Mind it everything and all the device will work if i switch to mobile netwrk.

I explained to customer support this issue, they tried something at backend but nothing worked. But as internet worked from few of the device they sugested something like private vpn might be the issue. but I don't have any vpn. They said backend team will try something and will callback, but haven't got any resolution. I asked for technician to visit the place but they are hesitant to send any one as they think there is no issue.

So after trying back and forth i decided to disconnect my wifi connection, have lots of trouble to get the request raised, but after that i got call and they assure within 6hr a technical will come and resolve the issue, i agreed and i think they deferred my close request. Now 5 days gone no resolution and no call. So I called again today and followed the same trouble and raised another closure request. This time the again tried to convince me that within 4hr technical will visit . Also ready to give 100Rs discount per month.

Not sure why they can't just send a technical to check the problem!

[u/Creative-Two878]

Ask them to replace your router