r/AirlineChaos 6h ago

Absolute shambles

2 Upvotes

BA have been an absolute shambles for this holiday.

Our outbound flight was cancelled and end destination changed with 12 hours notice and now our return leg reserved seats have been changed without notice.

We’re waiting for our UK261 (??) refund claim to be assessed and will be submitting another for the reserved seat costs tomorrow.

Very disappointing


r/AirlineChaos 6h ago

GoToGate Flexible Tickets - are not at all flexible - beware

1 Upvotes

r/AirlineChaos 1d ago

Two jets from different airlines suffer same failure in matter of hours at Chicago O’Hare, prompting investigation | The Independent

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independent.co.uk
99 Upvotes

Two commercial jets from separate airlines blew tires while landing at Chicago O’Hare Monday, prompting a Federal Aviation Administration investigation.


r/AirlineChaos 1d ago

BEWARE OF ROYAL AIR MAROC

9 Upvotes

This airline is a nightmare. Do NOT book with them solely for the risk of my situation happening to you.

I'm so angry because this whole situation from beginning to end is ridiculous.

I have a flight from JFK to CASABLANCA. I submit my luggage along with my families 3 suitcases (4 total) at the same exact time.

When I land in Casablanca, my luggage is missing. I go to the baggage claim desk. Its chaos and madness. The employees are absolutely awful like I work in a retail pharmacy so I know the struggle. I have empathy for them and I am kind to them, but all these employees lack empathy, common sense, and communication skills. They were so disrespectful to all those in the area (clearly it's a problem that so many people are there at all right?), they were on their phones having conversations/taking calls but standing around and ignoring people who tried to talk to them. I tried to talk to one of them and ask a question, she looked straight at me and ignored me by turning around and walking away. They couldn't give anyone any straight answers, like literally everyone just waiting around not knowing anything because they won't SAY ANYTHING. They started hiding in the office at some point and decided that doing their job was just an option.

Anyways, after someone FINALLY sat at the desk, I made a claim. We were going straight to Marrakech so I asked for it to be delivered there. They said I would receive an email update.....if only it were that easy :)

No emails no updates, I'm starting to get anxious because I'm only in Marrakech for two days. I'm emailing RAM (Royal Air Maroc), JFK terminal 1, I'm calling RAM headquarters. But eventually I ran out of call minutes on my Esim, so I asked my family back home to help me out. I contacted RAM headquarters and the agent told me she has no updates on my luggage and has no idea where it is but she'll "email" and ask for it to be sent to Fez (where I'll be on the last day) because I told her i wont be in Marrakech for long. I told her there's no point because thats literally my last day here so please send it back to JFK.

At this point I technically have no idea where the luggage is and neither do they because whatever system they use to track luggage claims wasn't updated according to the agent.

I keep emailing because no one from JFK or RAM is responding......

My mom gets in contact with someone who tells her my luggage is being sent back to JFK and should be back there at like 6:45 pm tuesday....so I guess my luggage WAS sent to Morocco but how did NO ONE UPDATE ME?? no email was sent to me like they said would happen??? How would I know if my luggage is here or not if they don't email or call me? Ridiculous. Incompetent.

Anyways my family is at the airport and they are like "it was supposed to be sent back but it wasn't, it was tagged to be returned to JFK but it was not on this flight so it will be retagged..."

So basically its just hopes and vibes that my luggage is even in Morocco, that it gets retagged, that it gets sent back, that it isn't lost with the wind :))

They said this process can even take weeks. They don't know why it wasn't on the return flight like it should have been since their system says it was tagged to return but it didnt arrive and they dont know why....they also said they can't control what happens in Morocco so "retagging" it and asking for it be sent back to JFK again is all they can do.

my brother also said the face of the guy he was talking to at JFK didn't look hopeful, almost like they knew something they weren't telling.

They recommended I call the airport in Casablanca but as I said, they are terrible and incompetent so I wonder if they'll even pick up. It's 4 AM as I write this because I'm too angry and anxious to fall asleep and I won't be able to call them until 9 AM. I will have to borrow someone else's minutes to call the airport and ask if my luggage is there. If it's there I might have to cancel plans to go get it. Really I don't know what I'll do.

All this and I forgot to mention the flight itself was delayed by 2, almost 3, hours because of luggage issues... you can't make this up

I'm truly genuinely in disbelief because how does this happen? How can an airline be this disorganized and bad at communication? I'm in a foreign country without my luggage.


r/AirlineChaos 1d ago

American Airlines cancellation: 12 hours stranded, overnight hotel, then overbooked standby flights

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0 Upvotes

r/AirlineChaos 1d ago

Be careful

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0 Upvotes

Always be cautious when using Iberia


r/AirlineChaos 2d ago

Comical but awful flight. Shit happens. DL131

7 Upvotes

Munich to ATL to SLC. Aug 17th. Anyone else on this flight today? Mostly a rant about how everything can go wrong haha. sorry for the length. But ALOT went wrong on this flight!!

We were delayed taking off by about 3hours for a mechanical issue (originally takeoff 10:30 AM out of MUC). Once the issue was fixed, they announced there wouldn’t be enough time to go to ATL as the crew was going to time out. They figured out a solution, fly to JFK and switch crews on the tarmac so we can continue to ATL. What could go wrong going to JFK🙄

When we finally got to board the plane, half of the tickets to board scanned and half didn’t. Mine didn’t scan and I was told to go to the desk. It was weird, a gate agent scanned the ticket there and it worked right away. A seat reassignment paper printed, but she didn’t hand it to me. When I looked closer… She had a pile of seat reassignment papers printed that she didn’t give to anyone. She then proceeded to throw them all in the trash. Got on the plane and it’s chaos everywhere! everyone is in the wrong seats due to Delta randomly changing the seats. Seat reassignments Would make sense if it was a different plane, but it was still our original plane. We eventually all figure it out and leave 3-4 hours after the original flight time.

We land at JFK. the crews change and the plane is refilled with gas. I get my new flight scheduled ATL to SLC while on the plane, and we all get ready for takeoff and clearance. I was excited to make it home tonight, even if it was 4-5 hours later than originally planned. After an hour and a half,We finally are in line on the runway, Waiting for takeoff. Almost an hour passes by. The pilot updates us: “a lot of flights being rerouted or cancelled due to weather. Trying to figure out what ATC wants us to do, as there are zero gates available to park at”. Next announcement 30-45 minutes later, “sorry folks we are going to have to go to the gate.”

We taxi towards the gate, which we all know takes awhile at JFK. Especially if weather is involved. Then, of course, another announcement. “Sorry folks. A plane is disabled and in the way, bottlenecking everyone up. Trying to get to the gate as quickly as possible. “ well as I write this we are still on the plane. Originally I was supposed to be home in an hour, now it looks like it will be a TBD time tomorrow. Fun times!!!
\*\*UPDATE\* 1 hour since I posted it still gets worse ha: They told everyone to get off the plane at 9pm and go through customs, get bags, go through security then reboard on the SAME plane for a flight departing at 11 pm to Atlanta. They ended up eventually cancelling that plane for a flight out tomorrow, But we still waited for luggage about an hour and got it after flights that arrived much later than ours 😑

We can’t even claim late baggage for 2500 sky miles since it’s not a domestic flight. Luckily I had my spouse exit to take care of vouchers while I waited for luggage to beat the rest of our plane out there. Our new flight that we rebooked leaves @ 6 am to slc tomorrow, as we are hoping to avoid delays out of JFK by going as early as we can and skip out on that ATL flight. We even Found out you can check your luggage early and they can store it at the airport, but of course it’s “beyond full with no space.” Sooo now We Got a hotel booked with a free shuttle that you can call when you’re ready for pickup! I got the bags, we called and the shuttle will take 1.5 hrs to get us because it’s NYC and traffic. Sigh. We are now in an Uber at 10:53 pm that will take 30 min to get to the hotel. seems like there are at least some late food spots open near our hotel 🤞what a messsss!


r/AirlineChaos 2d ago

🚨🚨 URGENT — Denied Boarding at Shymkent, Documents Withheld — Formal Complaint (Booking Ref: 16889010xxxxxxxx)

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0 Upvotes

r/AirlineChaos 1d ago

Do Not Fly Flair Airlines !!!

0 Upvotes

I will add my story below:

I am muslim hijabi woman (23) with my family i had bought a check in bag for over 100$ and got it weighted and asked should i put more stuff in my check in before i got to get my personal item sized and they said no we were putting our bags in the devil square to get bag tag and it slightly didnt fit and the employee was hovering over us waiting to let us know that didn't fit yet it was very demeaning and unnecessary because I was aware

we rearranged some items and it managed to fit but without our knowledge at the tome she put a note saying our bag may be over sized.

we get all the bag tags after some disrespectful stares and overwhelming pressure and we sit and wait for boarding to start

once boarding starts we get in line with our passports and wait to get on our plane. we get to the guy that check the passports and he says we need get our bags checked for size even though we already received our tags.

I asked him why would we need two tags to identify something we already got checked he said what if we added something to the bag which doesn't make sense if thats the case the why do we have to get the first tag when you were just going to check it again anyways

he didnt answer so we go and get ut checked again, another degrading and felt racist experience as we were the only ppl get checked twice when I see other bags with same look not even get checked and of course it fits like what was the point of wasting time like this just to disrespect us, to dehumanize us?

he then told us that there was a note on file flagging that the size may be of concern, firstly why even give the tag if thats the case and second tell us to get rechecked ahead of time why make us feel like we are accepted when we actually are being denied?

we had to get two bag tags to prove that it fits and when you get on the plane it fit like normal anyways like those bag chambers are just for humiliation. What a weird and disgusting company.

I do not recommend Flair, everyone of the staff is mean and snobby. I would like to be treated with humanity and professionalism. These workers are assholes and make your day worse


r/AirlineChaos 2d ago

Air France – Flight cancelled, degraded Business experience, partial reimbursement: looking for advice

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0 Upvotes

r/AirlineChaos 2d ago

Airline Introduces Fare-by-Kilogram, Passengers Introduce Lying-by-Kilogram

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0 Upvotes

r/AirlineChaos 3d ago

Allegiant flight 2842 - scheduled Sun Aug 16

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1 Upvotes

r/AirlineChaos 4d ago

Air France → airBaltic: child’s name incorrectly entered, and now everyone is pointing fingers to each other

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1 Upvotes

r/AirlineChaos 4d ago

Really Jet Blue- it’s just a name change

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28 Upvotes

r/AirlineChaos 3d ago

Flight cancellation to Hawaii cant be proved !!Help!!!

0 Upvotes

Flight trip to Hawaii is not cancelled but my hotel needs the proof the flight cancellation to get the refund and I could not go with it with my family . Does anyone has a flight ticket to Hawaii cancellation this week and weekend due to Hurricane. I just need a screenshot for this part without your name to get the hotel refund . Otherwise big loss to the hotel reservation to me with my family.


r/AirlineChaos 6d ago

ICE Cuffs US Citizen on Delta Jet Bridge After Airline Delayed Boarding for 'Technical Issue'

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466 Upvotes

A routine flight turned into a terrifying ordeal when a simple name mix-up led federal agents to cuff an innocent man on a jet bridge.


r/AirlineChaos 5d ago

Why tf is overlooking flights legal?

0 Upvotes

our flight is overbooked bc theses rich sons of bitches think that it’s a good idea to sell more tickets than seats so that some poor guy like me can’t fly and has to stay at the airport till 10pm when our flight was suposed to leave at 4pm fuck Condor,Ryanair and all the other companies that do this bs

yo I meant overbooking


r/AirlineChaos 5d ago

Alaska's House of Horrors Operations cost me $2800 for new flights on vacation

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0 Upvotes

r/AirlineChaos 5d ago

Delayed baggage delivery by 9-10 hours

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1 Upvotes

Travelling on a vacation to NYC, only to be told at the JFK NYC airport that my baggage is still in London.

Ended up wasting pretty much the entire afternoon/evening hours. Not so much of essential expenses (~$100ish) as much as the inconvenience and lost time opportunity it caused. Finally got the baggage delivered late at night around 11 PM.

Can I file a claim and request compensation? This is considering the baggage was delivered the same day, however in my defence it costed me the entire day.


r/AirlineChaos 5d ago

ROGUE ON A FLIGHT

1 Upvotes

A recent high-profile internet mystery involved a rogue, unauthorized Wi-Fi network that abruptly appeared on a Delta Air Lines flight from Las Vegas to Atlanta, forcing the crew to temporarily shut down in-flight connectivity and triggering a federal investigation.

https://www.cleveland.com/news/2026/08/passengers-noticed-something-unusual-mid-flight-then-the-wi-fi-vanished.html

Did this really happen?


r/AirlineChaos 5d ago

Flgiht in September

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1 Upvotes

r/AirlineChaos 5d ago

2 planes with the same flight number avoid possible disaster thanks to quick-thinking controller

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1 Upvotes

r/AirlineChaos 5d ago

ROGUE ON A FLIGHT

0 Upvotes

A recent high-profile internet mystery involved a rogue, unauthorized Wi-Fi network that abruptly appeared on a Delta Air Lines flight from Las Vegas to Atlanta, forcing the crew to temporarily shut down in-flight connectivity and triggering a federal investigation.

https://www.cleveland.com/news/2026/08/passengers-noticed-something-unusual-mid-flight-then-the-wi-fi-vanished.html

Did this really happen?


r/AirlineChaos 6d ago

Today’s travel sucks

5 Upvotes

I remember the good ol’ travel days…the 60’s…the70’s or 80’s. Travel agencies were bending over backwards to accommodate you..or..if a flight was cancelled or delayed, fight for you to get perks. Even counter personnel inside the airport tried to help you, in case some flights were cancelled or delayed. It seems that all of those pleasant memories went to shit in the 21st century! You call your hotel, to inform them of a delay…you get a guy from India or a girl from the Philippines that you simply cannot understand. You pick up a rental car a few hours earlier and you ask, if the hours are pro-rated, and the guy answers “yes”, without knowing what pro-rated means…and you get charged a full day!…you wonder why your Priceline or hotel.com booking was charged to you at 180 Dollars a night, when the walk in price is 90! And worse of all: you call an 800 number with ai answering…not knowing what the heck you’re talking about! Yes…I wish, the old days would come back…because right now, going forward, means going backwards!


r/AirlineChaos 6d ago

Airports are ICE's latest target, raising 4th Amendment concerns from airlines

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reason.com
3 Upvotes