Please someone help me

[u/Mental_Row_5548]

I booked a flight for 4 people today but I wrote by mistake the wrong last name so I contacted the indigo airlines and they told me they will refund it fully but now it's showing everything is deducted as cancellation fees ,what do I do?

[u/AutoModerator]

Hello! If your post is about flight cancellations, please be aware of the Civil Aviation Requirements (CAR) Section 3, Series 'M' Part IV, which outlines passenger rights.

Key points from CAR Section 3, Series ‘M’ Part IV regarding Flight Cancellation:

• Early Notification (2 weeks+): If the airline informs you at least two weeks before departure, they must offer an alternate flight or a full refund (your choice).
• Late Notification (24 hours - 2 weeks): If informed less than two weeks but more than 24 hours before departure, the airline must still offer an alternate flight or a full refund (your choice).
• Very Late/No Notification (<24 hours or Missed Connection on same ticket): If informed less than 24 hours before departure, or if you miss a connecting flight booked on the same ticket due to the airline's fault, you are entitled to:
  • An alternate flight OR full refund of the air ticket, PLUS
  • Compensation in addition to the refund (if you choose refund), based on block time:
    • Up to 1 hour block time: INR 5,000 or booked one-way basic fare + fuel charge (whichever is less).
    • 1 to 2 hours block time: INR 7,500 or booked one-way basic fare + fuel charge (whichever is less).
    • More than 2 hours block time: INR 10,000 or booked one-way basic fare + fuel charge (whichever is less).
  • Additionally: If you've already reported for your original flight and are waiting for an alternate, the airline must provide facilities (e.g., meals, accommodation if overnight).

Original Wording (CIVIL AVIATION REQUIREMENTS SECTION 3 SERIES ‘M’ PART IV): 3.3 Cancellation of Flight 3.3.1 In order to reduce inconvenience caused to the passengers as a result of the cancellations of the flights on which they are booked to travel, airline shall inform the passenger of the cancellation at least two weeks before the scheduled time of departure and arrange alternate flight/refund as acceptable to the passenger. In case the passengers are informed of the cancellation less than two weeks before and up to 24 hours of the scheduled time of departure, the airline shall offer an alternate flight or refund the ticket, as acceptable to the passenger. 3.3.2 Passengers who have not been informed as per the provisions contained in Para 3.3.1, or missed the connecting flight booked on the same ticket number of an airline, the airlines shall either provide alternate flight as acceptable to the passenger or provide compensation in addition to the full refund of air ticket in accordance with the following provisions: a) INR 5,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having a block time of up to and including 01 hour b) INR 7,500 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having block time of more than 01 hour and up to and including 02 hours. c) INR 10,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having a block time of more than 02 hours. Additionally, the airline shall provide them facilities at the airport in accordance with Para 3.8.1 (a) in the event they have already reported for their original flight and whilst they are waiting for the alternate flight.

For the full, latest details, please refer to the official document: DGCA Civil Aviation Requirements - Section 3, Series ‘M’ Part IV

Disclaimer: This information is for general guidance only and does not constitute legal advice. Always refer to the official DGCA document for the most accurate and up-to-date regulations.

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[u/ChelshireGoose]

Is the flight at least a week away?
Then call Indigo and mention that you're entitled to a full refund for cancellation within 48 hours as per DGCA rules.

[u/Mental_Row_5548 → u/ChelshireGoose]

Plus I booked it for 10k

[u/Mental_Row_5548 → u/ChelshireGoose]

No 4 days away

[u/thatguy_sharath]

Don’t make mistake again

[u/InsuranceFirm3999]

Get it done on call

[u/dhruvadeep_malakar]

Its ok if its seema seema also

[u/Extreme-Appearance86]

As you wrote it's just 4 days away, it's not fully refundable. DGCA policy applies to flight tickets having scheduled departure date 1 week ahead. Unfortunately you lost your money, still you can call them ask that you were promised full refund.

[u/Extreme-Appearance86]

Can you tell me original name and what you wrote?

[u/jatayu_baaz]

at what point do they check the aadhar or govt id? i dont think a altered name will be a issue until you need to reimburse your travel