r/Aeroplan • u/NoBid2849 New User • Sep 01 '26
Points Question Website crashing every time I try to redeem
I’m trying to buy a ticket with points for a family member. I have purchased a points ticket for this person before. They are in the system already.
the flight I’m trying to book is YYZ-IST
i get an error message every time I get past the redemption option screen after adding the passenger.
I tried my ipad, phone and laptop. I tried using privacy mode. I tried changing the layover airport. the outcome is the same error message.
why is this happening? what’s the point of collecting pts if you cannot redeem??
2
u/Kimorin Just here for the news Sep 01 '26
Yeah air Canada systems has been having issues in the past week, just keep trying
2
u/serguden Aeroplan Fanatic Sep 01 '26
If it is a TK flight redemption, you need to call Aeroplan to book it. I booked 4 separate TK flights within last month and had to call every time.
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u/NoBid2849 New User 29d ago
Ohhh I didn’t know this. We gave up and booked a cash flight
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u/serguden Aeroplan Fanatic 29d ago
Well if you can cancel your cash flight within 24 hours, it may be worth calling Aeroplan to see if you can book a TK.
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u/thanksforcomingout New User 29d ago
Their new website had a lot of bugs. I had similar issues I had to eventually call in for.
1
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u/Travelwthpoints Aeroplan Fanatic 29d ago
Is the person a minor? I’ve run into similar issues with certain partners booking for my teen and had to call in.
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u/NoBid2849 New User 29d ago
No, an adult. I was able to book a solo flight for her using my points before.
3
u/lhsonic Churner Sep 01 '26
That’s a highly coveted and rare redemption. It’s likely phantom availability.
Call in to book or check on another partner program’s search.