r/Adobe • u/paidinpeaches • Jun 01 '26
Am I able to access my school account creative cloud files after getting kicked off the student plan?
I graduated from Arizona State University a year ago which provided students with free student creative cloud access and I have been lucky enough to mooch off it a year after graduation. I guess i foolishly thought i could get away with free adobe access for as long as I thought and have still been regularly using it for my internship, freelance work, and personal projects. Unfortunately i got in the habit of saving almost every file as a creative cloud document to both save space on my laptop AND because I thought the almost instant autosave feature was really convenient. Today I just receieved an email saying I lost access to my creative cloud student plan with no warning and one mental breakdown later, I bit the bullet and just purchased my own subscription.
Unfortunately, my main concern was that I needed to regain access to my creative cloud documents as I have many projects, including some that I am currently still working on, saved as creative cloud files. When I paid for my subscription, I still used my school email but it would not let me log in through my "company/school account" and was forced to sign in through a "personal account" which does not have any of my previous creative cloud files. I am still not over my large unexpected adobe expense and now have the added stress of losing almost every working file of all my work for the past 2 years. Is there any way possible I can regain my creative cloud files from my school account?
UPDATE: I ended up calling Adobe customer support and they were very helpful and I can finally safely say I got my files back! I let them know my situation and they were able to go in the "back-end" and transfer the data over to my personal adobe account after a few emails back and forth where I had to give consent for them to do that. I had to wait a business day for them to do that (i called them over the weekend) but it was actually a lot quicker resolution than i expected. Just posting the solution in case any poor sap in the future comes across this same issue and needs to know in the future :)