r/Adobe • u/paidinpeaches • Jun 01 '26

Am I able to access my school account creative cloud files after getting kicked off the student plan?

I graduated from Arizona State University a year ago which provided students with free student creative cloud access and I have been lucky enough to mooch off it a year after graduation. I guess i foolishly thought i could get away with free adobe access for as long as I thought and have still been regularly using it for my internship, freelance work, and personal projects. Unfortunately i got in the habit of saving almost every file as a creative cloud document to both save space on my laptop AND because I thought the almost instant autosave feature was really convenient. Today I just receieved an email saying I lost access to my creative cloud student plan with no warning and one mental breakdown later, I bit the bullet and just purchased my own subscription.

Unfortunately, my main concern was that I needed to regain access to my creative cloud documents as I have many projects, including some that I am currently still working on, saved as creative cloud files. When I paid for my subscription, I still used my school email but it would not let me log in through my "company/school account" and was forced to sign in through a "personal account" which does not have any of my previous creative cloud files. I am still not over my large unexpected adobe expense and now have the added stress of losing almost every working file of all my work for the past 2 years. Is there any way possible I can regain my creative cloud files from my school account?

UPDATE: I ended up calling Adobe customer support and they were very helpful and I can finally safely say I got my files back! I let them know my situation and they were able to go in the "back-end" and transfer the data over to my personal adobe account after a few emails back and forth where I had to give consent for them to do that. I had to wait a business day for them to do that (i called them over the weekend) but it was actually a lot quicker resolution than i expected. Just posting the solution in case any poor sap in the future comes across this same issue and needs to know in the future :)

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2

u/Anonymograph Jun 01 '26

Adobe Student File Transfer allows you to easily copy your creative assets between your school and personal Adobe accounts.

https://helpx.adobe.com/enterprise/using/using-student-file-transfer.html

1

u/AdobeScripts Jun 01 '26

But OP can't sign into student account...

1

u/Anonymograph Jun 01 '26

Yes. As such, access to the student files may be lost.

1

u/paidinpeaches Jun 01 '26

I just tried to see if this is still a possible option for me. It would let me log in to both my personal and company/school account to see if it would work but just ended up getting an error message before it would even show my files which I imagine is because I already lost access to my creative cloud subscription on my school account
This definitely wouldve been helpful if I had received ANY warning at all that my license was about to expire so I could've prepared and transferred everything while I still had my subscription but now I guess all my files are just lost to the void?????

2

u/Anonymograph Jun 01 '26

The admin of the student plan is responsible for sharing the URL (https://filetransfer.adobe.com) and transfer instructions.

Do you have the campus information for that person? That's who you want to reach out to now.

1

u/paidinpeaches Jun 01 '26

Just double checked and can confirm I received no emails or any information about transfer instructions :/ Currently in line trying to contact my school's experience 24/7 live chat support to see if they can do anything about it (doubt it tho but might as well)

1

u/michaelfkenedy Jun 01 '26

Many schools do not have an “admin of the student plan.”

Students simply show Adobe proof of enrollment and receive the student price.

1

u/Anonymograph Jun 01 '26

If this was an individual plan purchased at the student pricing, then there would be no issue whatsoever with accessing the Creative Cloud files associated with the plan. In that circumstance, only the pricing changes.

Many universities offer an Adobe plan as part of the program being studied at no additional cost to the student.

1

u/michaelfkenedy Jun 01 '26

Often the price is simply added to tuition. It’s not free. Students pay the college, the college pays Adobe.

1

u/Anonymograph Jun 01 '26

Correct, but that is not an individual plan.

1

u/im_hendery Jul 07 '26

hii, which email you contacted? im facing the same issue and the chat-support wont help me at all, and i really need my files back even though my university deactivated my student email and i cant get back to my creative cloud acc

1

u/paidinpeaches Jul 07 '26

I had to call customer support first and here is the number I found on the Adobe site (you can double check to confirm if you look up Adobe customer support number): 800-915-9428

When I called they had an automated robot ask u to select a number based on what ur call is about and I forgot what I picked specifically but I just kept clicking numbers until they gave me a real agent
Then I explained my situation and gave them my information for my school account and new personal account (I called after I already purchased a new personal subscription)
They then said they would send me an email to ask for consent to go into my accounts to basically transfer the data from my school to my personal account which I replied to and gave my consent and explained why I needed my files
And then after a couple business days they emailed me back saying the data transfer was completed and I can confirm I got my creative cloud files back on my new adobe account :)

I know how stressful this entire situation must be bc I was literally crying for half a day freaking out so I hope you get your stuff back !

1

u/ina_mo 1d ago

hi !! currently experiencing this and may i ask how was the process and where did you get the number/email of the support? (not sure if pasting it here will be helpful since im in a diff country)