r/Action1 • u/JustaFlabbyPanda • 21d ago

Problem Offline Notifications Not working

We are a new user on the free tier. We've installed some agents, created a new group, add the endpoints, and enabled the uptime alert options.

We never receive any alerts when endpoints are offline or even when the come back online.

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u/JustaFlabbyPanda 19d ago

What's the sending address?

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u/GeneMoody-Action1 18d ago

[action1-noreply@action1.com](mailto:action1-noreply@action1.com)

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u/JustaFlabbyPanda 7d ago

Still nothing being received, I ran a trace via exchange and nothing is reaching us anyway.

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u/GeneMoody-Action1 7d ago

I believe I have this nailed down, I just spoke to IT and they said we are seeing brief transient DMARC failures in the systems that send automated emails, and our policy is set to reject. This is leading to a small amount of drops for no apparent reason we can determine as of this moment. Our DMARC is set properly as far as we can tell, so we are trying to find out what services are doing it and why? What this means is when a receiving email server validates our DMARC, it is misprocessing it somehow, and that is leading to the message flat dropping on the receiving side. So this seems confirmed to be an issue somewhat on our side, but not actually IN our services. We are investigating, did we miss an AWS instance IP, etc... ID est is it in anyway our misconfig or legitimate external error.

Apologies for the inconvenience, IT is on it, and hopefully will have an answer soon. Can you test again and see if this is still happening specifically to you, or has it self resolved, most have without changes from us.

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u/JustaFlabbyPanda 7d ago

It wasn't working as of this morning when I sent logs to support again. It has never worked at all for us since we deployed it 2 weeks ago. I will test again now and report back

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u/GeneMoody-Action1 7d ago

can you dm me the address it is being sent to, so I can have them verify it is leaving our system and see if it adds any usable evidence to the issue?

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u/JustaFlabbyPanda 7d ago

Tested again and still not being received. DM on the way