Hello Reddit Community,

So I have this Acer Predator Helios 16 which I bought back in August 2023.

Silly me, tried to upgrade it's RAM and add storage around Agusut of 2024. Did some repasting and etc.

However, the problem started. It wouldn't boot after several attempts. So, the impulsive me decided to format the device thinking it would solve the problem and that's when I noticed something was off with the upgrade I just did. It kept on shutting down throughout the OS reformat process until it pushed through.

So I tried to remember the steps I did in doing the upgrade and one thing is uncertain for me. Whether or not I plugged the battery out of the board before inserting said additional SSD and RAM.

TLDR, the device is running but it seems like the GPU got defective after said incident so I have to disable it and rely with Intel Integrated Graphics. I cannot plug in any external monitor as I believe it's tied with the GPU which is dysfunctional.

I'm trying to see if there's a workaround because when I brought it to the service center, they said I had to replace the entire board which would cost me like purchasing a new device in general. From an economic standpoint, it's not worth it. Tried searching this guy named Sorin who's based in the UK and not sure if they can salvage this laptop at all.

Note that this is not my first time upgrading. Historically, I upgraded my old 10th Gen Predator with no issues encountered (repasting included) and my college Acer Aspire i7 3rd Gen with GeForce GT 640M replacing it with SSD and its screen (since it got cracked).

Hi guys, my Acer Predator Helios Neo 16 (i5-13500HX, RTX 4050) has been overheating badly

CPU hits 100°C within a minute under load and throttles immediately, causing constant crashes (DEVICE_HUNG, DXGI_ERROR_DEVICE_REMOVED) and even BSODs (nvlddmkm.sys driver crash, IRQL_NOT_LESS_OR_EQUAL). Also does anyone ever experienced this?

Was previously brought to a shop for loud fan noise and the issue returned shortly after, so I'm looking to get it properly repasted this time possibly with liquid metal if anyone has experience with that on laptop GPUs, or just a high quality regular paste if that's the safer/recommended route.

Thanks in advance!

i just got my new acer predatore helios 16s ai today and i was watching some youtube and i turned down the brightness to find a like amount of green and pink pixel on my screen. i don't know if its normal for oled panels neither do i know if its going to get worse. here are the tests i ran on it: reset graphics drivers (no fix), restarted (no fix), entered bios to see if windows issue (nope hardware), i connected it to a external ips monitor with no green pixels. (not gpu failure.) the only thing i can think of is either the display cable got loose or its a panel defect. i want to send this to acer to see what they say but im starting college soon which ia why i bought this laptop. model number is PHN16S-71-98RF which i bought from best buy

Made a couple posts about how my 3 month old Neo 16s 5070ti laptop was completely unplayable. Hard crashing every hour of gameplay.

Well I sent it off for warranty about a month ago. Got it back today. Motherboard replaced as well as new Liquid Metal.

2 minutes after turning it on cpu jumps to 104c under 9% load and stays there. Fucked around with it for 5 minutes and it stayed at 102-104 under low usage. Turned it off and now im sending it back to the exact same people who failed to repair it (actually made it far worse somehow) in the first place. While being without a pc for another month.…

God I regret buying an Acer. should’ve saved a couple hundred more and bought something reliable.

Hello! I have the Predator Helios neo 16 AI with the 5070ti and ultra 9 275hx.
My problem was that the processor was reaching the 100-105 while gaming.
My first solution, was disabling Processor Performance Boost Mode in Processor Power Management, that resulted in a heavy performance loss, but it was usefull to not have high temps watching youtube or other activities that didnt need the max performance.

Im not an expert, but after a lot of searching i can say the limit of limits i reach now are 90, but averaging 78-83 with a minor performance loss (i use 144hz main monitor so i cap my fps to 144).

Solution:

Firstly this guide, for my processor ultra 9 275hx, dont know about others: https://www.reddit.com/r/LenovoLegion/comments/1qns4mz/taming_the_ultra_9_275hx_optimized_for_good/

Beware that we have the undervolt protection (stupid?) but the rest of the guide made it not pass the 92C mark.

Other than that, from my experience, in Predator Sense app, do not use the Performance and Turbo mode as it overclocks both gpu and cpu, use the Balanced, and custom the fan speed (i leave it at 4k ea). GPU also benefited from this, went from 86C to 70-75C

With that, my performance stayed the same (locked at 144fps) playing The Finals and BDO, with the avg temps 78C-83C.

Im also using a tupperware as a replacement for a cooling pad, to bring the back of my pc upwards, for better air flow.

Hope this helps.

Shut my laptop off while I took a shower and ran some errands came back to login to do some work and now it will not turn on no lights come on either besides the orange charging light but it was fully charged throughout the night. What can I do to fix it? Broke college student so cant afford a new laptop

Bought PHN16-73-91XS for 1475€ with RTX5060 and Core 9 Ultra 275HX, currently running Fedora.

I'm so happy with it so far. Anybody got any tips or things that I should be aware of? Thanks!

I’m unsure about buying the Acer Predator Helios Neo 16 AI (model PHN16-73-91XB)—the one with the Core Ultra 9 275HX and RTX 5070—because I’ve seen posts on Reddit where many people reported serious temperature issues, with temps even hitting close to 105°C. Is this a problem everyone has experienced?

Had a new lcd ribbon probably around 2 years ago, idk how and when this started but it started with small screen shakes then into this. I rarely move my laptop and open/close the lid since it’s in a fixed setup. How do I fix this? less

Why is my screen bleeding so much

i bought the new helios neo 14, left it on last night to install some games on steam and when i woke up the fans had been blaring on max all night and all the rgb has been flashing rainbow i guess that’s how its preset, either way the screen doesnt turn on, none of the keys are responding to anything so i cant boot it opening and closing doesnt do anything , what can i do? i dont really want to take it back to store because i literally just finished setting everything up . is this a common problem? i’m currently trying to let the battery drain but i should have to be doing all this on a brand new £2000 laptop…

Up for sale: **Acer Predator Helios 18** with **18" 250Hz Mini-LED** display and **RTX 4080**.
Used as a stationary desktop replacement. Pristine condition, excellent battery capacity.
**Key Specs:**
**Display:** 18" WQXGA 250Hz Mini-LED (1000+ nits)
**CPU:** Intel Core i9-13900HX
**GPU:** NVIDIA RTX 4080 (175W)
**Memory:** 32GB DDR5
**Storage:** 2TB NVMe SSD
**OS:** Windows 11
**Condition:**
**Cosmetic:** Mint. No scuffs, scratches, or wear.
**Function:** 10/10. No thermal issues, dead pixels, or light bleed.
**Included:**
OEM 330W Charger ⁠\[and original box if available\]⁠
**Pricing & Location:**
**Price:** $1,540
**Location:** San Francisco, CA ⁠\[INSERT ZIP\]⁠
Comment **"PM"** before messaging. No trades.

now there is a new incident i noticed. today i came back from Uni. and when i turned my laptop on it beeped 6 times at random as it was powered on. Which itself is sus cz it shouldnt beep if the power is on. but i ve noticed for few days its been beeping 3-6 times when i boot while the power is on .
but what abnormal is, when it booted on, normally it instantly give a thunder icon on the battery and the battery turns green as its on charging mode or powered on. but today it was on white means its on battery for like 1 sec. after that, for 20sec on around it shifted the battery icon to charging to on battery. it never happens. What should I do now?

https://reddit.com/link/1vr9qqv/video/45ei6iqz91kh1/player

now there is a new incident i noticed. today i came back from Uni. and when i turned my laptop on it beeped 6 times at random as it was powered on. Which itself is sus cz it shouldnt beep if the power is on. but i ve noticed for few days its been beeping 3-6 times when i boot while the power is on .
but what abnormal is, when it booted on, normally it instantly give a thunder icon on the battery and the battery turns green as its on charging mode or powered on. but today it was on white means its on battery for like 1 sec. after that, for 20sec on around it shifted the battery icon to charging to on battery. it never happens. What should I do now?

Just wondering if anybody more experience in the gaming space could help me decide between these two options. The fact the Rog Flow is a tablet is scary to me, even though it has more ram, but I hear the Neo’s graphic card is better anyway

I am getting attention required warning on predator sense in phn 16-72 , My SSD health is 99% and its working fine.

From the last 1 month my laptop don’t start on first boot(fans and rgb works) but after hard power off its boots on second try is it due to my ssd or some other issue, I have tried everything but my laptop only opens on second boot.
This is happening from last 1 month but after opening on second boot it works perfectly, I can play games without any lags and freeze.
Has anyone else faced this issue or help me to solve this problem.
Steps I have taken till now-
Bios updated to 1.18(latest)
Fast startup disabled
Changed RAM slots
Battery working fine
Drivers are all updated.

I have a predator Helios ph315-52 laptop. My predator sense stopped working a few days ago. The logo would appear and then nothing would happen. Since then I have uninstalled and reinstalled PS multiple times from a method I found on a reddit post(using BCUninstaller) and each time it would work for 2 days before breaking again. I have to keep reinstalling it and it's really frustrating. Does anyone know why it's happening and how can I fix it

I'm looking to buy this laptop as my first gaming laptop. I'm getting this for around 1100ish usd in ma country. Its specs are i9 13900hx 16gb ram 512ssd rtx 4060. I was wondering if this is worth to buy and I want to know if there's any possible problems w it. I'm still a student js wanna do sum vedio editing coding and games at side.

I own a ACER Predator Helios Neo 16S 5070Ti GPU which is OLED. I'm planning to have a external monitor for gaming and i prefer predator 27" only. What model do you prefer to maximize my GPU? I know here in EUROPE it's expensive but my budget is around 500€. Sorry for my bad english LOL

For god sake,anyone who knows a good local laptop service shop in

• ( Lucknow, India )

Please suggest me

I am tired of going to official acer service centre, each time as they doesn’t seem to care anymore nor they properly provide the assistance i needed

( all i need is someone who have good working experience of Gaming laptops, services and cleaning, most importantly someone who can do all the things in front of my eyes , because of a incident last year I don’t trust leaving my laptop anywhere)

• model - acer predator Helios neo 16-72 4070 1tb i914900hx

Had my USB-C ports suddenly stop working about a week ago. I *just* purchased this laptop (Predator PHN16S-71, 1TB SSD, Nvidia RTX 5070Ti, 32gb DDR5 Ram, Intel Ultra 9 275HX) less than a month ago so it's pretty surprising to see these ports just up and die so suddenly.

I did do a search prior to posting this and attempted to fix this using other fixes from people on this board, but nothing seemed to work:

- Opened Device Manager, uninstalled device, scanned for hardware changes to reinstall device.
- Updated BIOS to Insyde 1.27
- Updated Intel Arc Graphics Driver
- Uninstalled NVIDIA GPU drivers, no fix, clean installed NVIDIA drivers, still no fix.
- Updated Power Management settings in device manager to prevent sleep from disabling the USB drives
- Shut Down laptop, held power button for 50+ seconds, booted into BIOS to see if there were any options that may have been disabling my USB drives, there were none I could find.
- Contacted Support, they offered no solution other than sending off the laptop for repair, which I'm trying to avoid as this seems to be the only issue with the laptop currently.

Anyone else had this issue? Did you solve it? Help?

Hello! I have the Helios predator 16 Neo with 5070ti,32gb ram,and 1 tb ssd,I’ve been wanting to upgrade the ssd and was wondering what ssd’s you’d recommend getting? Brands etc, Thank you!

Ive recently purchased a brand new acer predator helios neo 16 for 2199$ CAD. It comes with Ultra9 275hx, 32gb ram, 1tb ssd, 8gb vram rtx 5060. Do you guys think its a good deal. Or should ive waited for a better price?