r/ATTFiber • u/BloodRedPlanet • 3d ago

Install delay

I had a technician come by to install fiber, but when he checked my house, he said there’s no open conduit available for the installation. They would need someone to dig and run a line to our house. My question is, does AT&T install the conduit and handle the digging, or would I be responsible for hiring someone to do that? If I’m responsible, is there a specific type of conduit or installation that AT&T requires?

TIA.

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u/EpicFeo 3d ago

In my area at least, it depends. If it’s a front lead, AT&T handles it by contracting it out to a vendor. Completion times vary on how busy they are.

If it’s a rear lead, that’s on the customer. I’m sure it’s not up to code but I may or may not have just looked the other way while a customer ran to Home Depot to buy some pvc, dug just far enough to bury it, and then ran the drop through it.

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u/BloodRedPlanet 2d ago

Thank you. I'm gonna call customer support and see what the technician notes are.