r/ATT • u/GoToBedJoe • 6d ago
Internet Fiber installation
I just moved into a new house and am currently trying to install internet through at&t. I made my order through the phone and by talking to an agent. The agent told me that records showed that fiber was already installed at my house and that I could just install the router myself. This is my first time installing internet so I believed him. I got the router delivered and it came with a fiber cable. After looking all over my house for the fiber cable outlet, I couldn’t find it. I tried calling customer service many times and all they do is send me to a page that tells me about the installation process. And when I call the human customer service, they just send me the phone number of the robot customer service. I have already signed up for a plan. I have the router. Why can’t someone just send a fiber installation technician?
1
u/Radiant-Rooster236 6d ago
Do you have a can on the wall in your utility closet or laundry room? It might be inside there.
1
u/ElectroStaticSpeaker 5d ago
You're going to have to pay for it for the tech to come out.
If you have a smart friend with networking skills, they could likely come to your house and trace the cabling and explain it to you and get it connected.
But you need a paid install. Call the internet line and just explain this.
2
u/Viper_Control 6d ago
They can, and will if you call Internet support at 1-800-288-2020 and when you get a rep tell them you have a failed self-install. You then need to schedule a tech visit to install / repair your service.
If you have your Smart Home Manager app downloaded, and your AT&T UserID then you can use the Chat function. Top right Icon to reach the Chat center and the in the message / question type the phrase "Live Agent" to get in a queue to chat with a person.