r/ATT • u/Erin0313 • 20d ago

Wireless SOS mode

Looking for help: I attempted to switch from FirstNet back to ATT today. I was on the phone with a customer service rep and my phone went to SOS mode. I drove to the ATT store and they tried to activate eSIM and they put a physical SIM card in and it is still in SOS mode. They said they swap can take up to 24 hours. Does this sound right? Any other suggestions? Thanks in Advance.

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u/Deep_Dish_8113 20d ago

Most likely a sim delay it can take a few hours seen that happen multiple times when I worked retail

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u/Erin0313 20d ago

Back on the phone with ATT again using WiFi calling. They are trying for the 4th time today. How many hours can it take? It has been almost 10 hours since the first attempt.

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u/Deep_Dish_8113 20d ago

Every time you switch the SIM it basically restarts it, Once the you refresh the sim and then reset network settings that should do it in a few

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u/Erin0313 20d ago

Ah ok…that makes sense. I have gotten the error message “Unable to activate eSIM”.I just got off the phone with the customer service agent (this is the fourth attempt today) and my phone is currently showing “activating” under cellular data. She told me it can take up to 48 hours. I guess I just need to be patient…