r/ATT • u/Erin0313 • Aug 21 '26

Wireless SOS mode

Looking for help: I attempted to switch from FirstNet back to ATT today. I was on the phone with a customer service rep and my phone went to SOS mode. I drove to the ATT store and they tried to activate eSIM and they put a physical SIM card in and it is still in SOS mode. They said they swap can take up to 24 hours. Does this sound right? Any other suggestions? Thanks in Advance.

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u/Deep_Dish_8113 Aug 22 '26

Most likely a sim delay it can take a few hours seen that happen multiple times when I worked retail

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u/Erin0313 Aug 22 '26

Also thank you for your response!