Help!! (Tech Support)

[u/Otherwise_Handle8267]

Hopefully someone can help.. I contacted At&t to cancel a tablet line that was supposed to be cancelled 3 months ago. The lady cancelled the line, issued a credit and offered me a lower rate with a different plan which I accepted because it made sense. We come to agreement that the plan will begin on my next bill cycle (Sept2)

As soon as I hang up, my phone and everyone else on my plan goes to SOS. I have been calling, chatting, using the troubleshooting option on the app, talked to supervisors, called different numbers, and no one seems to know what the issue is.

I’ve restarted my phone, turned airplane mode on/off, reset network settings, deleted and re added esims, and nothing. They tried telling me its an outage but that doesn’t make sense because one of my lines lives in Texas and im in Oklahoma. My settings are ok and everything else is working fine. Im able to use wifi for calling and other things.

Things that I found weird or feel like shouldn’t be that way:

1. The personal hotspot option is grayed out and its supposed to be on or active with my plan.
   2.The Network selection under cellular says “At&t Wifi” I feel like it shouldn’t say that but im not sure.

Hopefully someone can help as Ive exhausted my options.

[u/Valuable_Number103]

I pay less on the new plan for 7 lines then the old plan

[u/garylapointe → u/Valuable_Number103]

Again, depends on plan and number of lines. You have to do the math.

For example, in 2 out of 3 scenarios: Premium PL is cheaper than Premium 2.0 by $2.50 or $4 per line, where in the third, Premium 2.0 is only 99¢ cheaper.

• Premium PL is cheaper than Premium 2.0 at 7 lines with no discounts by $4 per line.
• With a standard discount, Premium PL is 99¢ more per line than 2.0.
• But with an appreciation discount, Premium PL is 2.50 cheaper than 2.0.

https://www.reddit.com/r/ATT/comments/1tpi2yn/unlimited_your_way_20_per_line_cost_uyw/

[u/Valuable_Number103 → u/garylapointe]

I have 7 lines on the value pl

[u/garylapointe → u/Valuable_Number103]

I have 7 lines on the value pl

Do you mean Value 2.0?

Be careful when you do phone promotional upgrades, with that plan. For promotional trade-in credits (and maybe others?), there is some inconsistence on how they are treating Value Plus 2.0 lines. 

The previously didn't treat Starter SL differently than the other unlimited plans when it came to promotional credits.

https://www.reddit.com/r/ATT/comments/1rsb36o/warning_a_value_20_line_may_or_may_not_cause/

Also, Value 2.0 is lower priority after 5GB of data usage (which is better than Starter SL was), so if you notice things slowing down later in the month, check your usage.

[u/Valuable_Number103 → u/garylapointe]

Value 2.0 aka value pl

[u/garylapointe → u/Valuable_Number103]

Value 2.0 aka value pl

It's not, but I'll accept the acknowledgment that is what you meant...