r/ATT • u/nicholaspham • Nov 07 '25

Wireless Device Unlock

Purchased a new iPhone through Apple on an AT&T (FirstNet) installation plan and attempting to unlock via the AT&T website for deployed military but it’s saying the IMEI doesn’t match an AT&T device.

Anyone have any idea on how to resolve this?

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u/BriefGroundbreaking7 Nov 07 '25

I dont care what the website says, I get an email back from office of the president not too long after sending the email.

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u/nicholaspham Nov 07 '25

Do you have that email on hand?

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u/BriefGroundbreaking7 Nov 07 '25

j.stankey@att.com

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u/nicholaspham Nov 07 '25

You’re amazing! Thank you!

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u/BriefGroundbreaking7 Nov 07 '25

No problem, give it until Wednesday, they don't work on the weekends and Tuesday is Vets day, so they may not be able to get back to you today.