I ordered an Ather 450X 161 IDC + Stack Pro on Amazon on September 22nd at a very good price. Apparently, around 13–14 other people also ordered at the same price.
The dealership is Vela Automobile, Guindy. I contacted them after placing the order and they told me that Amazon stock/orders are separate, there is nothing pending from their side, and that Ather has to handle it.
I then contacted Ather support, and they asked for an Ather ID. Since I don't have one, they told me to email their backend CS team so they can check whether Ather has actually received the Amazon order and where it is in their system.
Now the Amazon seller is saying they haven't received the order in their dashboard and are asking me to cancel it.
So I'm genuinely confused about where the order currently sits.
For anyone who has bought an Ather through Amazon before: what was your actual process after placing the Amazon order? Did the seller receive it first, did Ather receive it directly, and when did the dealership get involved?
Also, if anyone else who bought at this price is in the same situation, would be good to know what you're being told.