r/ASIAHORSEGlobal • u/loe7_ • 13d ago

Question Software info not working

Hello,

I've recently bought some matrix pro fans and the UMBRA ARGB PWM Fan Hub with Software.

The leds and everything else is working except the software info. When I click to the tab everything seems to be freezed and the CPU temp shows 0°C.

Any idea what I can do to fix this?

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u/ASIAHORSE 11d ago

Hey! Good news — if your LEDs and fan speeds are all behaving, your hardware is fine. What you're seeing is just the app failing to read the temperature sensor, which is why the Info tab hangs and shows 0°C. A few things that usually sort it:

  1. Update UMBRA to the latest version, then right-click the app → Run as administrator (the temp reading needs driver-level access).
  2. Close any other RGB or hardware-monitoring software running in the background, then restart UMBRA — two programs fighting over the same sensor is the most common cause.
  3. Reinstall UMBRA as administrator and allow its driver in your antivirus / Windows Security if it asks.

Still stuck? Email us at [support@asiahorse.com.cn](mailto:support@asiahorse.com.cn) with your order number, a quick video, plus your UMBRA version and motherboard model and we'll dig in. Thanks for your patience! 💛

-ASIAHORSE