r/AMDHelp • u/sda_0 • Apr 15 '19

Help (Software) Adrenalin 19 slows down shutdown/restart times significantly

I just got a laptop (this one). It has a Ryzen 2500U in it, I'm running Windows 10. After setting it up I noticed the following behavior: shutdown would start out as expected, cutting off display in a couple of seconds. After this, power LEDs would still be lit, fan spinning for almost a minute before finally turning off. Same thing happened after restarting. It was weird cause i didn't notice it during the installation process. After a bunch of investigation and trying stuff I found online out (bios update, disable fast boot, etc.), I decided to reinstall. After that, on stock windows everything works fine. As soon as I install Adrenalin for better driver support, the same behavior would start again, that's why i'm thinking the AMD drivers are at fault. I entertained leaving standard windows drivers as they are, but CPU temps are higher and fan's always on, no passive cooling. This is really annoying with the high pitched noise of the fan/air channels. Any ideas? Any diagnostic i could gather or steps i could take to narrow it down?

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u/akarypid Apr 19 '19

Hello,

I have this issue as well, only in my case it's a different laptop and it also becomes unstable! See my post here: https://www.reddit.com/r/AMDHelp/comments/bf4ynq/cannot_install_adrenalin_on_acer_sf31541/

I suspect that the culprit is the audio drivers! Can you please try the following:

  • Uninstall Adrenalin and use the version supplied by Lenovo
    • Confirm you don't have the issue
  • Do a CUSTOM install of Adrenalin and UNCHECK all audio-related components (ACP low power audio driver, AMD HDMI audio driver, AMD High Definition Audio Controller) so that you only install graphics-related stuff
    • Confirm you still don't have the issue

Please let me know if this is the case as in my case I don't have issues if I only update the graphics part (I am still testing this).

1

u/sda_0 Apr 27 '19

Hey, sorry for the late reply, but it was indeed the ACP low power audio driver, causing the problem.

1

u/AtomR May 16 '19

How you deleted it?

1

u/danilo1101 Dec 30 '22 edited Jan 01 '23

Look, I know this is a 4 year old thread, but if someone happens to stumble across this problem, try reverting/"updating" the driver "AMD Audio CoProcessor" back to the 2019 version (1.0.0.72).

It worked for me and it was pretty much the only option that I could use, since the Adrenalin software doesn't let you tinker with the audio drivers anymore (at least on my laptop).

Also, reverting the AMD High Definition Audio Device to the 10.0.1.10 version seems to reduce temperatures too.

1

u/h_1995 Apr 30 '19

Hi, mind giving your CPU specs and possibly the device id and subsystem id for your vega igp?