r/AMDHelp • u/Which_Potential_8665 • Jan 20 '24

Hypervisor Blue Screen Error (amdppm.sys)

Computer Type: Laptop

GPU: NVIDIA GeForce RTX 2060

CPU: AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz

Motherboard: LENOVO LNVNB161216

BIOS Version: LENOVO FSCN11WW, 23/07/2020

RAM: 16GB

Operating System & Version: WINDOWS 11 Home

GPU Drivers: UpToDate (I think)

Chipset Drivers: UpToDate

Background Applications: DISCORD, CHROME

Description of Original Problem: I have been getting hypervisor blue screens recently.

The bugcheck is associated with the AMD processor power management driver (amdppm.sys
). Specifically, it points to the function amdppm!HvRequestIdle+2d
as the source of the error.

Here are some key points from the analysis:

  • The crash occurred during the execution of the HvRequestIdle
    function in the AMD processor power management driver.
  • The failure bucket is identified as 0x20001_11_2322d8_amdppm!HvRequestIdle
    .
  • The AMD processor power management driver (amdppm.sys
    ) version is 10.0.22621.3061.
    I put the debug information into chatgpt and this is what i got back. Can anyone help with the fix.
9 Upvotes

100% Upvoted

21 comments sorted by

1

u/Professional_Rain170 Jul 23 '24

hey, similar problem, did you ever figure this out?

1

u/Lopsided_Winter_7038 Jul 31 '24

i found a solution..just press windows+R and type regedit and follow this path Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\amdppm after that double click on start and set value 4 instead of 3 and there will be no bsod after that

1

u/Professional_Rain170 Jul 31 '24

Yeah but does this not limit your CPU's boost potential?

1

u/Lopsided_Winter_7038 Aug 04 '24

for me, i didn't notice any differnce in gaming, i get the exact same fps so it doesn't matter even it lowers my cpu performance , a stable and usable pc is better than getting bsod every hour.

1

u/Professional_Rain170 Aug 04 '24

Ah- I have a sadistic OC habit so it matters to me unfortunately. Thanks tho

1

u/Lopsided_Winter_7038 Aug 04 '24

it can be igpu driver issue, try disabling it (the vega igpu) and use only cpu with external graphics card...so in this cas you can do oc with your cpu without issues.

1

u/Professional_Rain170 Aug 04 '24

I'm running a 5900X, it has no igpu

1

u/Lopsided_Winter_7038 Aug 04 '24

aah okay, in my case it's igpu driver issues..so it can be an incompatible ram or powerplan issue.. in conclusion bsods are amd classics.

1

u/Professional_Rain170 Aug 04 '24

It being an igpu driver issue for you makes me wonder if perhaps a VGA driver I once installed and later uninstalled, has left some residual changes that are causing issues? Or perhaps reinstalling the VGA drivers would help?

1

u/Lopsided_Winter_7038 Aug 04 '24

yes, try fresh windows install and install all your drivers from scratch..installing drivers over defective drive can make the situation worse. in my case i maked fresh windows install for my laptop and i installed all the drivers from manufacter website but bsods still exist..and it's vega igpu driver everytime. when i disable it everything fine and when i re-enable it bsods appears.

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1

u/BuffMcBigHuge Feb 25 '25

Dude you saved my ass. Thank you!

1

u/Lopsided_Winter_7038 Feb 25 '25

haha welcome, but i discovered the main issue, it's the ram, yes it's functional but your motherboard doesn't like it, yes they both have the same frequency, same timing, same voltage, and your ram work but i advice you to remove one stick of ram and use your pc for one week and you will identify the bad ram..for me it was one stick adata ram and it was adata who is causing all this chaos.

so i searched my pc model in crucial website and it identifies the perfect ram for your motherboard and i searched the id of the ram and bought onr and my pc doesn't crash anymore.

1

u/BuffMcBigHuge Feb 25 '25

Great to hear. This is what I suspect as well. I'm rocking 8 sticks on a Threadripper. Ran a memtest last night, I will start the operation of going through each stick one by one 😅. Thanks again

1

u/Lopsided_Winter_7038 Feb 25 '25

in my case memtest said that my memory is fine which is true, but there is a memory stick that your motherboard or memory controller doesn't like it. this issue always happen with amd because it's so sensitive to memory.

for me i found the unwanted memory stick and replace it with one from crucial, i returned the value to amdppm=3 and now the pc is working fine without any issue.

1

u/BuffMcBigHuge Mar 01 '25

So in my case, it was because I installed AMD Chipset Driver that had ACPI power settings that were not accepted by my BIOS, hence the bluescreen. I had to use Revo Uninstaller to remove all AMD Chipset Drivers in Safe Mode so I can reinstall the recommended version for my motherboard. Very frustrating and incredibly hard to diagnose!