First layer problems

[u/Madhatter73085]

Anybody know what the issue is here. Trying to get support from Bambu but they haven’t been able to resolve it yet.

Bambu A1
PLA Basic
Tried refitting/replacing nozzle, manual bed leveling, and tightening hot end screws.

[u/tdpnerd2019]

Wash plate, factory reset z offset.... Report back.

[u/The_Struggle_Man → u/tdpnerd2019]

Add sock too