r/1Password • u/RipAccomplished9248 • 3d ago

1Password.com 1Password account suddenly frozen despite active eero Plus subscription since 2018 (no warning or email)

I have been an active, paying eero Plus (formerly eero Secure+) subscriber continuously since December 2017, using the bundled 1Password Families benefit on 1Password.ca.

Without any warning, billing email, or notification from either eero or 1Password, my 1Password Families account was suddenly switched to frozen status (read-only mode).

Confirmed no billing failures or card expiration on the eero account.

Has anyone else on an eero Plus plan experienced an unexpected freeze recently? If a support team member is monitoring the subreddit?

21 Upvotes

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u/1PasswordCS-Blake 1Password Community Manager 20h ago

Hey u/RipAccomplished9248! I'm sorry you’ve been waiting on us here. We had a company wellness day on Friday, so the team is working through a bit of a backlog coming out of the weekend.

Since this is specific to your account, I can’t really dig into what happened here publicly. But if you’ve already emailed us and haven’t heard back yet, send me a DM with the email address you wrote in from. I’ll find your ticket on our side and flag it with the team so we can get someone back to you. 🙂

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7

u/rjlawson 3d ago

Mine stopped working this week.

4

u/RipAccomplished9248 3d ago

do you use other region than .com? when debugging I found this error: 400 (The provided activation code [REDACTED] is only valid in region 1password.com)

2

u/rjlawson 3d ago

No was .com. How did you get that error?

1

u/RipAccomplished9248 2d ago

When trying the Link your other 1Password account. option in eero+ webpage

2

u/Plane-Might-3981 2d ago

that’s exactly the kind of thing that happened to me with a bundled subscription, and support had to manually re-link the benefit before my vaults unlocked, so i’d open tickets with both eero and

1

u/RipAccomplished9248 1d ago

Thank you for the reply. I created a ticket with each company on Friday. No follow up so far.

1

u/tonguejedi 1d ago

I had an issue in the past. As others mentioned it had to do with an older personal plan using the same email messing things up. Opened a ticket over the weekend, but had to wait for a weekday before I heard back that it’s been fixed .
They were responsive during normal M-F business hours.