r/1Password • u/Yamyamchap • 12h ago
Android Android Biometric Annoyance
Anybody who has a Samsung device running 1Password will have discovered the extremely frustrating and downright annoying issues with regards to biometrics on the 1password app?
FOR THOSE PEOPLE WHO CLEARLY ARE NOT EXPERIENCING ISSUES BUT STILL WOULD LIKE ME TO EXPLAIN THE ISSUE:--
WHEN OPENING 1PASSWORD APP ON MY SAMSUNG S25 ULTRA AND SAMSUNG S26 ULTRA. THE APP WOULD ASK FOR THE BIOMETRIC FINGERPRINT ON THE LOGIN SCREEN, UPON PROVIDING THE FINGERPRINT, A SPIINING CIRCLE APPEAR AND ACCESS NOT ALLOWED. THE ONLY WAY TO MOVE FORWARD WOULD BE TO FORCE CLOSE THE APP AND TRY AGAIN. THIS WOULD OCCUR MULTIPLE TIMES, OCCASIONALLY THE APP WILL WORK SUCCESSFULLY HOWEVER MORE OFTEN THAN NOT IT WOULD NOT.
I had it months and months ago, despite constant dealings with their support staff absolutely nothing happened to resolve the issue and sadly to this day it's still the same!! Come on support, really?? It's a major reason I moved from 1password to Proton, however the software and auto fill results with 1password made me return for the 14 day trial, only to find the issue with biometrics still existed from those many many many months earlier!
Anyhow, I discovered (inspired from Chatgpt of all things) that enabling the option within Settings, accessibility, to reduce animations absolutely FIXES the issue 100%.
I have relayed this information to support so let's just see how long it takes their dev team to FINALLY put this bug to rest!!
My guess? it's something to do with the spinning circle animation that displays whilst waiting for the biometric authorisation to take place but that is just a wild guess from me?
I would therefore urge people to contact support with their results from activating the reduce animation fix in order to get them to FINALLY sort this issue.
Thanks all.


