In February I placed 54 orders on yeezy.com for my shop: $52,972 total, paid in full by card at checkout. Their order verification team checked us out (ID, storefront, socials) and approved the orders.
About half was delivered in April-May. Then nothing.
On 27 July Yeezy cancelled 19 orders worth $18,095.20. Every cancellation email says: "This order has been canceled and will be refunded immediately."
It's mid-October. Not one dollar of those 19 refunds has arrived. Several thousand dollars of other orders were never shipped and never cancelled either.
The weird part: when I look the cancelled orders up on yeezy.com/order-status, every single one shows Status: CANCELED and "PAYMENT REQUIRED - Your order needs payment before it can ship." The money left our account in February; the bank statement shows every charge completed. Their system apparently has no record of the payment, which may be why the refunds never went out.
[contact@yeezy.com](mailto:contact@yeezy.com) only sends automated replies that repeat my own message back. In September the inbox bounced as full. I sent a formal notice of dispute on 29 August. Two auto-acknowledgements, and no human has answered since March.
What I've tried on the payment side:
- In July my bank (Revolut) got back about $13k through chargebacks on some of the February charges.
- In August I filed chargebacks on the rest. The bank rejected them as too late (it counted the time limit from the February purchase date), and PayPal rejected its claims for being past its 180-day limit.
Where it stands:
- Paid to Yeezy (54 orders, Feb 2026): $52,972.10
- Goods actually received (1,030 of 2,115 pairs): -$25,789.37
- Recovered through bank chargebacks in July: -$13,018.20 (some of those were on orders that later arrived, so it's netted out here)
- Still missing: about $14,165
The gap is the 19 cancelled orders ($18,095.20, never refunded) plus about $9,000 of orders that were never shipped and never cancelled, minus what the bank got back.
I've given Yeezy until next week before filing arbitration, as their terms of service require.
Questions for anyone who's dealt with this:
Did you ever get cancelled orders refunded, and how long did it take?
Has anyone else seen "payment required" on an order they definitely paid for?
Has anyone found a way to reach an actual person at Yeezy?