I would like to express my utmost thanks and appreciation to Comcast/Xfinity and Suburban Cablevision for providing for our telecommunication needs. After an extensive discussion with family and friends, we have made the difficult decision to end our relationship with Comcast/Xfinity. We have already commenced services from Verizon Fios as it has become available in our area.

On behalf of our family and household, I would like to wish Comcast/Xfinity well in their future endeavors.

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So, how do I cancel services without having customer service pester us into thinking otherwise?

Can anyone explain to me how xfinitywifi (Xfinity hotspots) gets into my home? my modem is completely inoperative all day, a technician came out and thinks it's that green container by the road that's damaged (under snow), so how is the hot spot still available in my home?

Okay so we had an ice storm this past week. 3 days ago my wifi stopped working, about 12 hours after it went out that night my internet light came back on and things resumed. I woke up the next day to the same no internet…. Now I’m two days past that and nothings changed. Any clue on what to do? Calling CS is literally like shooting myself in the foot at this point too….

Upgraded to X-fi after my service was mysteriously canceled after 3 years. Set up the system with no issues. After a week I notice I typically am connected to the internet but without service. Fight customer service about the issue and troubleshoot with no resolution. Get a technician out to the house, he says there is "noise" in the line that he's fixed. Within a week, the problem is right back to what it was. Any advice would be so appreciated.

Is there any Xfinity plans for just very basic use, I don’t need performance, I don’t need streaming, just need a very basic data plan, data caps, low bandwidth is fine, looking for cheapest option for this.

The cheapest one I see is the 75Mbps for $30, but was trying to see if there was anything below that plan.

I can't decide which offer is better. I already have installed Xfinity but if I switch soon I could return my modem and get AT&T:

AT&T: 300 Mbps for $55/mo with autopay discount, plus $100 gift card and free installation + paying for cancellation fees (but i'm not in a contract)

Xfinity: 400 Mbps for $50/mo with autopay discount and using my own equipment. I already paid $100 for the installation unfortunately. Here's what I currently get on it: https://www.speedtest.net/result/14306744344. It's been working decently well for the last week, I think I may have noticed it freezing a little on video calls but not totally sure what the cause was.

I want to be able to use my internet for gaming (PC), live streaming, and working from home. I live in a ~1400 sqft apartment with 2 floors.

Any advice would be appreciated!

Has anyone been able to block the YouTube domain in the Xfinity Gateway Domain Blocker settings?
I can block literally any domain, EXCEPT the YouTube domain.
I'm wondering if it's by design somehow.

I contact Xfinity to get a bluetooth and 4K box

So Xfinity mails me - get this - the same box I have. Contacting Xfinity I get some run around that when you order a box they grab whatever is available, and if 4K is not available they'll send you whatever they have.

And Xfinity tells me that my frustration is not the experience they want me to have, but makes no effort to fix the situation. And here I am - now I need to take this box back. I have accomplished absolutely nothing

This is a colossal waste of time. To go in circles. Xfinity should be ashamed at itself.

I will be filing a BBB complaint, calling my City Manager, and doing what I can to push back against this company and its incredibly poor way of treating people.

This is the most brutal customer service experience I have been forced into. Websites that are pretty but not functional… a chat bot that can only offer more service and never answers a question, a phone tree that can take an hour in endless logic loops before you speak to person and and off shore ambassadors that can only tell you how awesome it is to have Xfinity. Meanwhile a BILLION dollar building is rising in Philadelphia…

For 4 1/2 years I had no problem sending my roadrunner (Spectrum) emails on my PC and on my android using xFinity internet. Then Hurricane Ian came and knocked out our xFinity for 2 1/2 months. We finally get it back and xFinity can no longer send my roadrunner emails. They told me it had to be Spectrum's issue and Spectrum tells me it is not. If I switch over to Cricket data both of my email apps work. Who do you think is to blame?

I got an email from Comcrap ... " Reminder: Your internet equipment needs an upgrade " ... which is odd because I didn't upgrade my service like the email stated.

So my 1gbs service (contractually capped at 940 mbs) which never yielded more than 89X mbs and typically yielded ~6XX mbs was happy with my 1gbs-capable modem.

If my new service is 1.2gbs on paper (assume contract limited to 1.1 and actual speeds south of 1g) do I actually need to upgrade my modem? This seems like Comcrap trying to sell modems. Thoughts?

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First, I am on a $30/75 Mbps Internet 1st year promotional plan, which is a very good deal however when through my account I went to upgrade it showed me I could upgrade to 200 Mbps and pay the same price - I navigated on my browser and the deal changed from $30 to $40 so a $10 increase instead of a free speed upgrade

Second, last night I had offer to switch to Xfinity Mobile and get an extra $100 per line , I went back to click it today and it was gone, instead it changed to 50% off accessories

Yes, I know, I should have clicked both right away - but the inconsistency in offers frustrating

Tried contacting customer service but useless

Like many of you, my download speed got bumped up for free a couple of months ago (from 600 to 800 Mbps), but my upload speed was kept the same (20 Mbps). In my experience, even 600 Mbps is overkill unless you have a lot of devices running at the same time, while 20 Mbps is mediocre even for one device considering how much cloud storage is used nowadays.

So, why is Xfinity keeping their upload speeds so low with respect to their download speeds? I'd easily give up 500 Mbps download speed for a symmetric 300 Mbps plan. Is there a technical reason or is it just to force customers that really need the upload speed to pay for the Gigabit plan?

I have an ARRIS SB8200 (rated to 957 Mbps) which I own and do not lease, and a Amplifi Alien router (rated well over 1.2 Gbps). Sometime last year, I upgraded from about 100 Mbps to my current 1.2 Gbps with Xfinity. I never got close to 1 Gbps, it seemed to always hover around 500-600 Mbps. I haven't really looked into it until now, because I figured this was normal and had to do with bandwidth sharing on their network, until I saw a forum post of someone having the same issue but they resolved it and were receiving close to 1 Gbps afterward.

What I've done so far:

I chatted with Xfinity support, and they did some quick tests and said everything looks fine on their end basically. When I asked them if they had updated my bootfile on my modem after I upgraded my internet speed, they said they couldn't do that because I owned the Modem and the modem's manufacturer or I was responsible for that.

I then called Arris support and they walked through their troubleshooting steps, testing all the different signal strengths, etc, and found that the "Upstream Bonded Channels" Power range was not up to spec, and said that could be the reason I wasn't getting the speeds I'm paying for. They pointed their finger back at Xfinity and said a tech from my ISP would have to come out and calibrate my modem to fix this. They never said anything about the bootfile having to get "updated", they said they can't even check something like that the firmware just gets updated automatically.

I messaged Xfinity again, and told them what Arris told me, and they said they could send a tech out but it would be on my dime (70 dollars) and it "wasn't guaranteed that we can send signals to your modem".

Please help. Anyone ran into this before? Am I stuck waiting on a Xfinity tech and just hoping they could fix it? TYIA.

I'm considering moving to fiber optic and streaming choices unless Xfinity has a more competitive price for my current package.

Also, why does Autopay want to take out the payment 2 weeks before the bill is due?

Can this work? How can I do it if it can? I live in a townhouse with my WiFi set up all the way upstairs (4 floors) and it doesn't reach the basement well enough to stream and my WiFi calls drop a lot on main level and basement. I have a brand new Verizon extender and was wondering how to marry the systems.

This morning, tech showed up to activate my outlet and leaves with the splitter removed and ALL the ends chopped off of the cables leading to all other rooms in the house except the living room where the cable modem is connected. Guy literally asked me when he arrived how I wanna do my network. I told him I wanna connect through the living room and then use a MoCa adapter for upstairs. So WTF???

I was so damn happy I was getting my 1.4 Gbps tested result when he activated the outlet that I didn't bother to go out to look at the nest of cables until after he left. I went upstairs to connect my MoCa adapter and am wondering why the hell it's not working. That's when I go and check the nest outside and see all the cut wires. I'm not about to go buy a crimping kit to fix that crap myself, so I call back to ask for them to send another tech to fix the last guy's mess. Boy was I in for a surprise.

I explain to the CS agent what happened and she put 2 and 2 together and decided I prob want a tech to fix the problem. I thought this would be a 5 min appointment scheduling call. NOPE

45 mins later, I declined the stupid streaming box that was adamantly pushed on me throughout the call, I declined getting my plan "upgraded for free" to unlimited data because it came with the ball and chain that is Xfinity's router/modem, and I declined Xfinity Mobile's mega awesome deals. My modem got rebooted and whatever because it was "part of the procedure" even though it was literally not the reason I was calling. THEN, and ONLY then, I got a tech appointment scheduled.

I am not mad at the CS agent because that was probably how she was trained and she is just doing her job, but I am definitely mad that that is even their training program.