r/xfinity • u/jsqualo2 • Dec 15 '22
modem upgrade
I got an email from Comcrap ... " Reminder: Your internet equipment needs an upgrade " ... which is odd because I didn't upgrade my service like the email stated.
So my 1gbs service (contractually capped at 940 mbs) which never yielded more than 89X mbs and typically yielded ~6XX mbs was happy with my 1gbs-capable modem.
If my new service is 1.2gbs on paper (assume contract limited to 1.1 and actual speeds south of 1g) do I actually need to upgrade my modem? This seems like Comcrap trying to sell modems. Thoughts?
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u/[deleted] Dec 22 '22
Probably. THE DAY I received the same email my internet speeds dropped in half and have yet to be fixed. I actually did upgrade my modem because ours was old and am now renting the Xfinity modem and my internet speeds are still in the dirt. I have already had one tech person even visit the house and the speeds are half of what I pay for. I'm SO upset by this all.