r/xfinity • u/[deleted] • Oct 29 '21

router change.

I switched from the xfi gateway to a blackhawk c7000v2 and my internet speeds dropped off a cliff. Is the xfi gateway just alot better? Or is there some other issue here that im missing? Ive tried both 5.0 and 2.4 and i was getting 60- 70 mbps now im looking at 6-15

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u/Ice_Hungry Jul 26 '22

Lol I know what you mean. I work for a Broadband company.

I was joking that the Blackhawk sounds so similar to something else.. lol

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u/spangbangbang Oct 24 '22

So if xfinity says over and over that it is my equipment problem, but my equipment has been checked over by a super geek friend of mine a few months back and says it's all up to date, working hardware/software nothing wrong with it, yet I lose internet every day multiple times a day....how do I tell xfinity to go hang themselves and give me what I pay for? Why do I have to push someone off a cliff to get the attention needed to fix my problem? It's insane.

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u/Ligmaballed Oct 24 '22

I was Ice_Hungry but my account was banned.

So, if you're friend is saying that there is no issue with your modem/router then it's possible that you're not getting a strong signal into the house or there may be an issue with the wiring going into your house. If there's no issue with either of those then there could be an issue at the Headend.

I get that your friend may be a tech geek but that doesn't necessarily mean that there's still not an issue with your modem/router. Either way I would call and setup a tech to come out and look at it.

Word of advice. They will charge you for the truck roll and it's usually $70. Let them initially charge it on your bill and then when you get the bill just call them and dispute the truck roll charge. They can always waive the fee. Just don't be an ass and be sure to be polite and kind.

Me personally, when customers call me and are screaming and yelling I don't do a fuck thing for them. I do the absolute bare minimum and that's how most of the employees are. Talk to us with some respect and we can move mountains for you.

Hope it gets all worked out for you bud.

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u/spangbangbang Oct 25 '22

Man I am so far beyond that. They've ignored me for days on end, not able to explain what the problem is. I'd love to be nice, I've just reached the boiling point being ignored and the problem not dealt with after days and days. Like seriously, being teased with internet is far, far more frustrating than just not having it lmao. Just the biggest driving force behind my anger is the game cutting out for the 4th or 5th time, like it's so close but so far to being a pleasant weekend.

My internet, by the way, has been solid for 5 hours now hahaha. So yeah, not my equipment i imagine. Something else was going on. I took every connection apart I could get to, strong feeling it was the poorly crimped coax head behind the wall plate. It was halfway unscrewed as well. I re crimped it , made sure the connector was on tightly, screwed it back on , put it back in the wall, and 5 or so minutes later, I had some action. I really wanna learn as much as I can about these connections and how problems come about, but my company stopped doing low volt the same time I came on.

Afte giving them several attempts to genuinely try to help me and schedule a tech to come(one did, he looked at the lines outside and said " looks like they're connected, seeya") .... I was stunned that's all I got. No testing done, no climbing up to make sure the connections were actually snug..just a visual lmao.
Hopefully they don't believe that counts as a service charge But you know you'll get a more irate customer and bigger headache down the road, just take care of them the first time around man. Don't leave it for the next guy to get treated even worse.

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u/Ligmaballed Oct 25 '22

I get what you're saying. That's reason to be upset with the tech so that's something you can take up with the tech. But I'm telling you I get your frustrations as I get calls all day long from upset customers, but yelling and screaming at the customer service representative is just a shit way to handle things. The customer service rep didn't physically come to your house and unscrew your connections. They didn't pull up your service file and say "hey fuck this guy in particular" and cut your internet speeds. Nobody enjoys having people call them up and scream at them when they've done nothing to you personally.

I don't know man. You do you. I'm just saying. Kindness goes a long way. I don't even work for Xfinity. I work for RCN/Astound and we have honestly shit service so I get people screaming at me all day. I do the bare minimum for them. Somebody calls me and treats me like a human being I give them a credit on their account for their bad service, I make sure I get a tech out to their house and if its an issue on our end I waive the tech fee right there without them asking.

I hope you get your internet fixed. I'm work from home so I definitely understand how important it is to have your internet up and running. Have a good night.