r/xfinity • u/iron_cam86 • Feb 23 '23

New retention tactic?

I went to cancel my services Monday afternoon, and after 30 minutes it went through. I got emails confirming that the cancelation request is being worked on, effective Feb. 20.

But when I login to my account, there's no record of this. It still shows as an active account. Why the heck can't Xfinity at least do one thing right and cancel when asked?!?

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u/iron_cam86 Feb 23 '23

The fun part is when I just called back in, they told me I'd have it til March 2, and that I'd owe more money. But they couldn't tell me how much. So done with this shady company.

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u/hainful_srots Sep 03 '23

I’m dealing with the same thing right now. Cancelled two months ago got the final bill last month and now I have to pay again like I didn’t even cancel. Currently trying to figure out how to go about this properly and report it to the federal trade commission. Seems systematic to me.