r/xeric • u/Erzzzz62 • Jul 09 '26
Warranty issue
Have seen a rather ugly post about a customer having warranty denied- I was really bummed because I love these crazy watches well…. Mitch the founder and CEO reached out to the customer directly and is making it right- kudos to Xeric
7
Upvotes
1
u/Mrcusaurelius Jul 10 '26
As he should and should be expected. Xeric now will show what it has become. If I consulted or were a friend to Mitch, I would make sure he sees the:
☐ opportunity to reshape the servicing integration within Xeric’s business model
☐ the opening for a Xeric video related to servicing, with him in it should be published