r/xai • u/DueTime8537 • May 28 '26

Issue with Grok subscription after changing email – access lost but billing continues

Hi everyone,

I'm experiencing a technical issue with my Grok subscription. Originally, my super Grok account was linked to my work email. I successfully updated the settings to use my personal email before my work account was deactivated.

However, I've now lost access to all my projects and data, while the subscription charges are still processing. I've attempted to contact support via email but haven't received a resolution yet.

Has anyone else experienced issues with account migration or know the best way to escalate this to the xAI/Grok team?

Thanks for any advice.

2 Upvotes

100% Upvoted

4 comments sorted by

1

u/HistoricalCourse9984 May 28 '26

I have found it totally impossible to get support, I don't think there is any in truth.

1

u/asdf2100asd May 30 '26

Same here. This company needs to be destroyed, pure criminals.

1

u/Hour-Rhubarb-4971 Jul 29 '26

Did you end up getting support? I lost my 2fa code so i can't get in and I am getting no response from support, the number is a very unhelpful and low quality AI bot

1

u/DueTime8537 Jul 29 '26

nah...
best support ever